Customer Support Specialist

Traveling with Tasha; United States; Remote; USD 2,066,000 - 3,857,000; Full time

Benefits offered by this job

Flexible remote schedule

Training, tools & mentorship

Supportive team environment

Skill-building opportunities in travel

Performance-based earning potential

Job summary

Traveling with Tasha is seeking a Remote Customer Support Specialist to assist clients with travel inquiries, planning, and reservation support. This role focuses on clear communication, attention to detail, and building lasting client relationships from a remote location.

You will serve as a primary point of contact via email, phone, and messages, helping clients plan travel, coordinate arrangements, and obtain timely confirmations.

Qualifications

• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple client requests.
• Comfortable working independently in a remote environment.
• Attention to detail and problem-solving mindset.
• Basic computer and internet navigation skills.
• Customer service, hospitality, or travel experience is a plus (not required).

Responsibilities

• Serve as a main point of contact for client communication via email, phone, and messaging.
• Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages.
• Respond to inquiries with accurate, timely, and helpful information.
• Support clients with reservation coordination, confirmations, and itinerary updates.
• Research destinations, resorts, and travel options to match client preferences.
• Maintain organized records of client details and bookings.
• Provide pre-travel guidance and follow-up support after trips.
• Collaborate with suppliers and booking platforms to ensure accuracy and quality service.

Skills

Communication

Organization

Remote work

Attention to detail

Problem solving

Customer service

Tools

Email/CRM tools

Job description

We are hiring a Remote Customer Support Specialist in the Chicago area to assist clients with travel-related inquiries, planning coordination, and reservation support. This role focuses on clear communication and attention to detail to ensure a seamless client experience. In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences. This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required.

Key Responsibilities

• Serve as a main point of contact for client communication via email, phone, and messaging
• Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages
• Respond to inquiries with accurate, timely, and helpful information
• Support clients with reservation coordination, confirmations, and itinerary updates
• Research destinations, resorts, and travel options to match client preferences
• Maintain organized records of client details and bookings
• Provide pre-travel guidance and follow-up support after trips
• Collaborate with suppliers and booking platforms to ensure accuracy and quality service

Qualifications

• Strong communication and interpersonal skills
• Ability to stay organized and manage multiple client requests
• Comfortable working independently in a remote environment
• Attention to detail and problem-solving mindset
• Basic computer and internet navigation skills
• Customer service, hospitality, or travel experience is a plus (not required)

What We Offer

• Flexible remote schedule
• Access to training, tools, and ongoing mentorship
• Supportive team environment
• Opportunity to build professional skills in customer relations and travel planning
• Performance-based earning potential with no cap

Ideal Candidate

• Enjoy helping others and creating positive experiences
• Have an interest in travel, hospitality, or event planning
• Are self-motivated and dependable
• Want a flexible opportunity that can grow over time

Additional Information

This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.