Customer Support Specialist

BVS Performance Solutions; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Benefits

Job summary

BVS Performance Solutions is expanding its Customer Experience team and seeks a Customer Support Specialist who understands the banking sector and AI-enabled tools. This is a 100% remote role allowing you to contribute from home while delivering proactive and reactive support to clients.

You will field inbound calls and emails, coordinate training sessions, drive AI-driven projects, and provide technical assistance to help banks and credit unions navigate our platform effectively.

Qualifications

• Minimum 3 years bank or credit union experience.
• Ability to build and maintain strong client relationships.
• Master of organization and multi-tasking
• Excellent communication skills, written, oral and interpersonal.
• Proven ability to work with AI

Responsibilities

• Field and respond to inbound calls and emails
• Coordinate/handle system training sessions
• Execute on specific projects using BVS tools and AI driven processes
• Provide technical support assistance

Skills

Banking experience

AI experience

Relationship building

Communication skills

Time management

Job description

BVS Performance Solutions, a nationwide bank and credit union training provider with more than 40 years in the industry, is growing and looking to add to our Customer Experience team.We are seeking a highly motivated, AI savvy, relationship-focused individual with bank or credit union experience to join our team as Customer Support Specialist.

Our team is both proactive and reactive as we not only trouble-shoot/respond to daily requests but also reach out to provide telephone, video and email help in navigating tools and resources provided in their platform. We are, in essence, an additional member of their training staff.

Responsibilities

• Field and respond to inbound calls and emails
• Coordinate/handle system training sessions
• Execute on specific projects using BVS tools and AI driven processes
• Provide technical support assistance

Qualifications

• Minimum 3 years bank or credit union experience.
• Ability to build and maintain strong client relationships.
• Master of organization and multi-tasking
• Excellent communication skills, written, oral and interpersonal.
• Proven ability to work with AI

Personal Attributes

• Self-motivated, excellent time management and organizational skills.
• Team-player and skilled in working within a collaborative environment
• Positive attitude with coachable personality

BVS is a virtual company, and this is a 100% work from home position.

paid holidays and benefits.