Customer Support Specialist

Promote Project; United States; Remote; USD 30,000 - 70,000; Part time

Job summary

An innovative company seeks a part-time Customer Support Specialist to join their remote team. This role is perfect for those who are warm, personable, and eager to help others navigate a popular video chat app. You will be responsible for responding to customer inquiries, managing feedback, and becoming a product expert. With a focus on exceptional customer service, you'll thrive in a supportive environment that values flexibility and teamwork. Join a passionate team dedicated to making a positive impact while enjoying the benefits of remote work and a culture of inclusion and diversity.

Benefits

100% remote work

Supportive team environment

Flexible work schedule

Opportunity for impactful contributions

Qualifications

• Experience supporting consumer products; business product support is a plus.
• Ability to identify and resolve customer inquiries quickly.

Responsibilities

• Respond to customer inquiries from various sources including apps and email.
• Collect user feedback and share insights with teams.

Skills

Customer support

Communication skills

Problem-solving

Product expertise

Flexibility

Tools

Google Play Store

Apple App Store

Marco Polo app

Job description

Marco Polo is a video chat app created for one simple and significant purpose—to help people feel close.

At Marco Polo, we take pride in providing a joyful customer service experience. When members of our Marco Polo community have questions or need assistance with using our products and services, we take care of them well. We’re currently seeking a part-time Customer Support Specialist who is warm, personable, reliable, ready to listen, and eager to help people get the most out of our mobile app, Marco Polo. We are also expanding who Marco Polo serves, and will be launching to business customers this year.

Customer Support Specialist

Location

United States

Salary

30000 - 70000 a year (US Dollars)

Description

In this position, you will:

• Respond to, manage, and organize customer inquiries from a variety of sources including the Google Play Store, Apple App Store, e-mail submissions, and Instagram.
• Actively use Marco Polo to gain product expertise, which you’ll apply every time you help a customer with a question, concern, or issue. We also use the app for team communication.
• Collect user feedback and share insights with Product and other teams.
• Work between 20 and 29 hours a week depending on Support team needs, including Saturdays.

Ideally, you have:

• A passion for providing exceptional customer support.
• Experience supporting consumer products; experience supporting business products is a plus.
• The ability and insight to identify and understand customer inquiries and resolve issues quickly.
• A positive, warm, and friendly attitude.
• The desire to become a Marco Polo product expert.
• Excellent written and verbal communication skills.
• The ability to work efficiently in a remote environment.
• A flexible work schedule that allows you to work Saturdays and during other off-hours/non-business times as needed.

What you will get from us:

• 100% remote, anywhere in North America.
• An experienced, joyful distributed team environment. We’ve been doing the remote work thing for over a decade. We’re good at it, and we’ll make sure you are too.
• The space to thrive at a purpose-driven company where we’re looking to make a positive impact in the world.
• The opportunity to make significant, impactful contributions not only to our Customer Support Team but our entire team.
• Life/work integration that provides a great deal of individual flexibility as well as a strong focus on day-to-day teamwork within our Customer Support Team and other teams across Marco Polo. There is great opportunity for learning while working in a supportive environment.
• Compensation: The target pay rate for this position is $20 per hour. Final offer amounts are determined by multiple factors including knowledge, skills, and experience, and may vary from the amount listed above.

Does this sound interesting to you? If so, then we'd love to hear from you. We care deeply about diversity and inclusion at Marco Polo. If you’re on the fence about whether you’re a fit, go ahead and apply! Each application is reviewed by a real, live human who understands that each candidate’s unique lived experience is more valuable than buzzwords on a resume.

A note about our interview process:

We want to get to know you—your skills, experiences, and ideas—without AI in the mix.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We can add teammates from anywhere in the US.

Job type:

Remote job

Tags

• support
• video
• ads
• mobile
• part-time
• non tech