Customer Support Specialist

Bamboo Health; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A health technology company is seeking a Customer Support Specialist to enhance customer satisfaction. The role involves responding to inquiries, resolving product-related concerns, and troubleshooting issues. Candidates should possess strong analytical abilities, interpersonal skills, and technical product knowledge. This position offers the flexibility of remote work, requiring a stable internet connection.

Qualifications

• High level of judgment and analytical ability required.
• Experience with documentation and quality assurance processes.
• Knowledge of PC configuration and installation essential.

Responsibilities

• Respond to customer product inquiries through various communication channels.
• Resolve customer concerns related to product installation and compatibility.
• Troubleshoot issues with equipment or software and document problems.

Skills

Analytical ability

Interpersonal skills

Technical product knowledge

PC configuration knowledge

Job description

A company is looking for a Customer Support Specialist to enhance customer satisfaction and support product quality programs.

Key Responsibilities

• Respond to customer product inquiries through various communication channels
• Resolve customer concerns related to product installation, operation, and compatibility
• Troubleshoot issues with equipment or software and document recurring technical problems

Required Qualifications

• High level of judgment and analytical ability
• Interpersonal skills and technical product knowledge
• Experience with documentation and quality assurance processes
• Knowledge of PC configuration and installation
• A conducive remote work environment with a strong internet connection