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Customer Support Specialist

Coronis Health

Trenton (MI)

Remote

USD 60,000 - 80,000

Full time

3 days ago

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Job summary

A leading company in IT Services seeks a Customer Support Specialist to provide stellar technical assistance and customer service. This full-time role, which offers a competitive salary, includes various responsibilities such as managing support tickets and ensuring customer satisfaction. Ideal candidates will have strong communication skills and experience in desktop support.

Benefits

Medical, dental, and vision insurance

401(k) plan with employer contributions

Paid time off (PTO) and paid holidays

Employee assistance program (EAP)

Professional development opportunities

Qualifications

Minimum of 1 year of desktop or IT support experience required.
Strong troubleshooting abilities and technical acumen needed.
A+ or MCSA certification preferred.

Responsibilities

Serve as the initial point of contact for customers requiring technical assistance.
Respond to and manage support tickets in a timely manner.
Diagnose, research, and resolve Tier 1 technical issues.

Skills

Communication

Customer service mindset

Troubleshooting

Organizational skills

Problem-solving

Education

High school diploma or equivalent

A+ or MCSA certification

Associate degree in a related field

Tools

Windows 10/11

Microsoft Office 365

Basic Active Directory concepts

Antivirus software

PC hardware components

Basic networking

1 day ago Be among the first 25 applicants

Title: Customer Support Specialist

Location: USA/Remote

Reports to: VP of Delivery Management/IT

FLSA Classification: Non-Exempt

Full-Time or Part-Time: Full-Time

Salary Range: $22 - $32

Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Overview

We are seeking a Customer Support Specialist with a passion for providing outstanding technical assistance and customer service. This role serves as the first point of contact for Coronis customers seeking Tier 1 support for our software products. Support is provided via phone and email, and all issues are tracked in a ticketing system. The ideal candidate will possess strong troubleshooting abilities, technical acumen, and a proactive approach to resolving client issues efficiently.

Key Responsibilities

Serve as the initial point of contact for customers requiring technical assistance
Respond to and manage support tickets in a timely and professional manner
Diagnose, research, and resolve Tier 1 technical issues related to hardware and software
Escalate complex or urgent issues to higher-tier support or appropriate teams
Document all support interactions thoroughly within the ticketing system
Contribute to the development and improvement of support procedures and policies
Maintain a high level of customer satisfaction through quality support interactions
Perform other duties as assigned

Skills and Competencies

Strong communication skills (written and verbal)
Customer service mindset with the ability to remain calm and professional
Working knowledge of:
Windows 10/11
Microsoft Office 365
Basic Active Directory concepts
Antivirus software (Endpoint and Server)
PC hardware components
Basic networking (wired/wireless, TCP/IP, connectivity troubleshooting)
Strong organizational and time management skills
Problem-solving abilities with a focus on root cause resolution

Education and Experience

Minimum of 1 year of desktop or IT support experience required
A+ or MCSA certification preferred
High school diploma or equivalent required; associate degree in a related field preferred

Benefits

Coronis Health offers a comprehensive benefits package to support the well-being and success of our employees, including:

Medical, dental, and vision insurance
401(k) plan with employer contributions
Paid time off (PTO) and paid holidays
Employee assistance program (EAP)
Professional development opportunities

Benefits may vary based on employment status.

Additional Information

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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