Customer Support Specialist

Richardson Sports, Inc.; Springfield, Northern (OR, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employer-paid health insurance

Paid time off

Seven paid holidays

Life insurance

401K

Job summary

Richardson Sports, Inc. is seeking a customer support professional to be the trusted contact for our dealers and distributors across Team, Corporate, and Outdoor sales divisions.

You will ensure every interaction is a win by delivering outstanding service, resolving issues, and finding the right solutions for accounts. The role includes building relationships, handling stock and custom orders, and coordinating with outside sales to provide excellent service.

Qualifications

• Excellent written and verbal communication skills.
• 1+ year in a customer service-related role.
• Experience managing accounts with dealers and distributors is a plus.

Responsibilities

• Build and maintain trusted relationships with accounts.
• Process stock and custom purchase orders across divisions.
• Communicate product information, inventory, and delivery timelines to accounts.
• Develop knowledge of Richardson’s product lineup and services.
• Collaborate with sales reps and managers to ensure service quality.
• Assist customers in resolving issues while maintaining positive relationships.

Skills

Communication Pro

Customer service

Relationship builder

Tech-savvy

Problem solver

Multitasker

Education

High School Diploma or GED

College degree preferred

Tools

MS Office

Job description

Description

Join the Team as a Customer Support MVP!

Are you ready to step into a role where you can bring your energy, enthusiasm, and communication skills to the field? At Richardson, we believe every position is a vital part of the team, and we’re looking for a Customer Support all-star to join us! If you thrive in a fast-paced environment and are passionate about providing championship-level service, this is your chance to shine.

Why You’ll Love Being on Our Team:

• Top-Tier Benefits: Fully covered medical and dental benefits upon eligibility.
• World-Class Facilities: Work in a modern, state-of-the-art environment with amenities that keep you at the top of your game, including an in-house barista, an on-site gym, discounts on gym memberships, and two cafeterias.
• Positive Culture: Be part of a team that fosters creativity, collaboration, and a can-do attitude.
• Growth Opportunities: Take your career to the next level with a company that values your contributions and supports your success.

Your Role on the Field:

As a member of our Customer Support team, you’ll be the trusted point of contact for Richardson’s authorized dealers and distributors across our Team, Corporate, and Outdoor sales divisions. You’ll ensure every customer interaction is a win by providing outstanding service, resolving issues, and helping accounts find the perfect solutions for their needs.

What You’ll Do:

• Build and maintain trusted relationships with accounts by providing exceptional service.
• Process stock and custom purchase orders from dealers and distributors across our three sales divisions.
• Communicate effectively with accounts about product information, inventory availability, and delivery timelines.
• Develop a comprehensive knowledge of Richardson’s product lineup and services.
• Collaborate with outside sales reps and sales managers to ensure accounts receive excellent service.
• Assist customers in resolving issues while maintaining a positive relationship.

What's in It for You?

• Employer-paid health, dental, and vision insurance.
• Paid Time Off
• Seven paid holidays, free life insurance
• 401 K, Flexible Spending Account, Health Reimbursement Account
• Access to our company store.
• Modern work environment with ergonomic furniture and on-site perks like a café, exercise room, and team-building events.

Game Day Details:

• Job Type: Full-time
• Pay: Competitive, based on experience
• Schedule: Monday to Friday, 8-hour shifts (40 hours per week)

Requirements

The All-Star We're Looking For:

• Communication Pro: Excellent written and verbal communication skills to connect with customers and teammates effectively.
• Customer Service Experience: At least one year in a customer service-related role.
• Relationship Builder: Proven experience as an Account Manager, Key Account Manager, or in a similar role with a focus on maintaining strong client relationships.
• Tech-Savvy: Proficiency with MS Office and strong computer and keyboarding skills.
• Problem Solver: A track record of delivering client-focused solutions based on customer needs.
• Multitasker: Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Education: High School Diploma or GED is required, but a college degree is preferred.

Employment is contingent upon successfully passing a drug screen and background check.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws.