Customer Support Specialist

Insight Global; Salt Lake City (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Insight Global in Salt Lake City is seeking a Customer Support Specialist to assist healthcare providers, patients, payers, and internal teams with account setup, onboarding, test ordering, and timely delivery of diagnostic results.

The role involves multichannel support, data accuracy, HIPAA compliance, and use of CRM/Salesforce, EMR tools, and Office applications. The ideal candidate has 2–5 years of high-volume CS experience, healthcare background, and bilingual Spanish.

Qualifications

• 2–5 years of high-volume customer service and/or sales experience.
• Previous healthcare experience.
• Strong communication, customer service, problem-solving, judgment, and attention to detail.
• Ability to multitask while maintaining accuracy and quality.
• Experience with Microsoft Office, CRM platforms such as Salesforce, and customer service/call management systems.
• Ability to follow regulated healthcare processes and patient confidentiality requirements.
• B2B and/or B2C sales experience.Bilingual Spanish.

Responsibilities

• Set up accounts and train healthcare providers on test ordering, specimen collection, and related processes.
• Support providers, patients, payers, and draw sites through phone, email, text, fax, and chat.
• Troubleshoot order and specimen issues with laboratory, commercial, and quality teams.
• Maintain accurate documentation and ensure orders and test results are processed accurately and on time.
• Support insurance, self-pay, study-related billing, and payment inquiries.
• Maintain patient confidentiality, data security, and compliance with HIPAA, CLIA, and CAP requirements.
• Utilize CRM/Salesforce, laboratory accessioning systems, EMR tools, call management software, document repositories, and Microsoft Office.
• Meet established customer service, quality, and performance standards.

Skills

High-volume CS

Healthcare experience

Bilingual Spanish

Communication

Multitasking

Attention to detail

Tools

Salesforce

CRM platforms

Microsoft Office

EMR tools

Job description

Job Description

Job Overview

The Customer Support Specialist supports healthcare providers, patients, payers, and internal teams with account setup, onboarding, test ordering, specimen issues, billing, and timely delivery of diagnostic test results.

Key Responsibilities

• Set up accounts and train healthcare providers on test ordering, specimen collection, and related processes.
• Support providers, patients, payers, and draw sites through phone, email, text, fax, and chat.
• Troubleshoot order and specimen issues with laboratory, commercial, and quality teams.
• Maintain accurate documentation and ensure orders and test results are processed accurately and on time.
• Support insurance, self-pay, study-related billing, and payment inquiries.
• Maintain patient confidentiality, data security, and compliance with HIPAA, CLIA, and CAP requirements.
• Utilize CRM/Salesforce, laboratory accessioning systems, EMR tools, call management software, document repositories, and Microsoft Office.
• Meet established customer service, quality, and performance standards.

Skills and Requirements

• 2–5 years of high-volume customer service and/or sales experience.
• Previous healthcare experience.
• Strong communication, customer service, problem-solving, judgment, and attention to detail.
• Ability to multitask while maintaining accuracy and quality.
• Experience with Microsoft Office, CRM platforms such as Salesforce, and customer service/call management systems.
• Ability to follow regulated healthcare processes and patient confidentiality requirements.
• B2B and/or B2C sales experience.Bilingual Spanish.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].