Customer Support Specialist

Lee Hecht Harrison Nederland B.V.; Portland (OR); On-site; USD 80,000 - 100,000; Full time

Job summary

A property management firm in Portland is seeking a Customer Support Specialist to assist with resident inquiries and account issues. The ideal candidate will have property management experience and familiarity with RentCafe. Responsibilities include handling calls, managing applicant documents, and collaborating with management. This is a full-time onsite position with a competitive hourly rate and benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid Sick Leave

Qualifications

• Prior experience in property management required.
• Hands-on experience with RentCafe is a must.
• Strong communication and customer service skills.

Responsibilities

• Answer incoming phone calls and provide support.
• Assist residents with navigating RentCafe accounts.
• Track and manage applicant information.

Skills

Customer service skills

Property management experience

Communication skills

Ability to work independently

Tools

RentCafe

Job description

Job Title: Customer Support Specialist
Location: Onsite – Portland, OR
Compensation: $26 – $31 per hour, DOE
Duration: 3-Month Contract (Potential for Extension)
Schedule: Full-Time, Monday–Friday

Position Overview

LHH Recruitment is looking for a detail-oriented and customer-focused Customer Support Specialist to assist an affordable housing property in Portland, OR. This onsite, contract role is ideal for someone with property management experience and familiarity with RentCafe who enjoys helping others and resolving issues efficiently.

Key Responsibilities

• Answer incoming phone calls and provide prompt, courteous support to current and prospective residents.
• Assist potential residents with navigating and troubleshooting their online RentCafe accounts.
• Track and manage applicant information and documentation to ensure accurate records.
• Help resolve resident and applicant issues with professionalism and empathy.
• Collaborate with property management staff to support daily operations and resident communications.
• Administrative tasks and reporting as needed.

Qualifications

• Prior experience working in property management in any capacity is required.
• Hands-on experience with RentCafe is a must.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Comfortable working onsite in Portland, OR.

Pay Details: $26.00 to $31.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.