Customer Support Specialist

Randstad (Schweiz) AG; Philadelphia (Philadelphia County); Remote; USD 40,000 - 55,000; Full time

Job summary

A staffing and recruitment agency is looking for a Customer Support Specialist to provide exceptional service to their customers from Philadelphia. You will respond to inquiries, troubleshoot issues, and collaborate with teams. The ideal candidate has excellent communication skills and experience with support tools, demonstrating empathy and problem-solving abilities in a remote setting.

Qualifications

• Experience with customer support tools and CRM systems.
• Ability to work independently in a remote environment.
• Attention to detail and ability to handle multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently.
• Document customer interactions and feedback.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Patience and empathy

Experience with customer support tools

Multitasking skills

Job description

We're Hiring: Customer Support Specialist!

We are seeking a dedicated and empathetic Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping others while maintaining high customer satisfaction standards.

Location: Philadelphia, United States
Work Mode: Work from anywhere
Role: Customer Support Specialist

What You'll Do:
Respond to customer inquiries via phone, email, and chat
Troubleshoot and resolve customer issues efficiently
Document customer interactions and feedback
Collaborate with internal teams to improve customer experience
Meet performance metrics and quality standards
Identify opportunities to enhance support processes

What We're Looking For:
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Patience and empathy when dealing with customers
Experience with customer support tools and CRM systems
Ability to work independently in a remote environment
Multitasking skills and attention to detail

Ready to make an impact? Apply now and let's grow together!