Customer Support Specialist

Aismm; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Aismm is seeking a Customer Support Specialist to assist users of AI-powered social media tools, delivering responsive, friendly support across chat, email, and phone.

You'll troubleshoot issues, guide users through automation features, and collect feedback to help improve the service.

This role is based in New York and offers opportunities to grow in a fast-moving SaaS environment.

Qualifications

• Prior experience in customer support or SaaS environments.
• Strong communication and problem-solving skills.
• Familiarity with social media marketing is a plus.

Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Guide users through AI-powered automation tools.
• Troubleshoot issues and elevate technical problems.
• Collect user feedback to improve services.

Skills

Customer support

SaaS

Communication

Job description

We’re seeking a Customer Support Specialist to assist users with AI-powered social media tools, troubleshoot issues, and provide an exceptional customer experience.

Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Guide users through AI-powered automation tools.
• Troubleshoot issues and elevate technical problems.
• Collect user feedback to improve services.

Requirements

• Prior experience in customer support or SaaS environments.
• Strong communication and problem‑solving skills.
• Familiarity with social media marketing is a plus.