Customer Support Specialist

StatStak; Nashville (TN); Remote; USD 50,000 - 70,000; Full time

Job summary

A company specializing in sports software is seeking a Customer Support Specialist to ensure clients thrive and build lasting relationships. The role focuses on guiding clients through onboarding, proactively supporting their needs, and collaborating with various teams to enhance client engagement. Ideal candidates are motivated individuals with a sports background and strong problem-solving abilities. Remote flexibility and impactful ownership of client relationships are key aspects of this position.

Benefits

Remote flexibility

Ownership of client relationships

Dynamic work environment

Qualifications

• Strongly motivated individual with a sports background and problem-solving skills.
• Experience in customer success or account management is preferred.
• Ability to anticipate client needs and provide strategic guidance.

Responsibilities

• Guide clients through onboarding and act as their trusted advisor.
• Monitor client engagement and proactively support at-risk accounts.
• Collaborate with sales and product teams for a seamless client experience.

Skills

Problem-solving

Relationship-building

Client engagement

Strategic thinking

Job description

Overview

WANTED : Problem solvers with a sports background. Ideal candidate has a history of solving problems for demanding users in high-speed environments. Must be strongly motivated. Must be good culture fit.

Who We Are :

At StatStak, we're building business software for sports people, and it's no small feat.

Right now, our target users are juggling their weekly schedules in Google Docs, running six figures through personal Venmo accounts, and managing their businesses on decade-old websites. And getting old-time operators to switch from whats been working for 20+ years is no small feat.

Fortunately, we came well-prepared for this journey.

• We are AI-first - People hours should be spent coming up with crazy ideas and building relationships with our clients, not on boring robot tasks.
• We are domain experts —our support staff has spent decades in the industry.
• We do all our own stunts —our dev team is in-house and in the United States.
• We’re venture-backed —the people who have been around the block are betting on us.

Our greatest advantage isn’t just our technology—it’s our people. Clients don’t just stick around because we make cool stuff; they stay because they trust us and they know we have their back. We’re not just another software company—we’re their partners in success.

Our team is battle-tested and lean. We’re looking for mission-focused people eager to join us in the trenches of the early-stage startup world.

The Role

The Role : Customer Support Specialist

At StatStak, our growth doesn’t just come from acquiring new clients—it comes from ensuring every client thrives. That’s where you come in.

How We Work

We aren’t looking for someone to manage 10,000 accounts. Our Customer Support Specialists handle a fraction of the volume you’d see at a big company—and that’s by design. We invest in relationships, not transactions.

Our clients stick with us because they know we actually care. We don’t just remember their business—we remember their kids’ names, their big wins, and the things that matter to them. And honestly? If their kid has a big game, don’t be surprised if we show up. That’s not “above and beyond” to us. That’s just how we do business.

But we’re not here to waste time on busywork. We embrace AI and automation to amplify what we do best—being present where it matters most. The less time we spend on repetitive tasks, the more time we have to help our clients grow, problem-solve, and feel like they’re part of something bigger.

Your Mission

• Guide clients from day one. Lead onboarding to ensure every customer feels confident adopting StatStak, and continue as their trusted advisor long after setup.
• Drive engagement and retention. Monitor client usage, proactively identify at-risk accounts, and step in with timely support and solutions before issues escalate.
• Be the expert they rely on. Anticipate client needs, provide best-practice guidance, and make StatStak an indispensable part of their daily workflow.
• Spot opportunities to grow together. Identify ways clients can expand—whether through new features, upgraded plans, or deeper adoption.
• Keep a pulse on account health. Track usage trends, satisfaction levels, and key account metrics to stay ahead of potential churn.
• Collaborate across teams. Partner with sales, product, and engineering to ensure clients enjoy a seamless, consistent experience at every touchpoint.
• Advocate for the customer’s voice. Share client feedback and insights to influence product development, support resources, and company strategy.
• Champion long-term success. Ensure clients continue to find value in StatStak, fostering loyalty, growth, and lasting partnerships.

What It Takes

You’re not just managing accounts—you’re building relationships that make people want to stay. Clients don’t just use StatStak because of what it does; they stick around because of who we are. If you know how to turn customers into loyal fans, you’ll thrive here.

You have a sixth sense for when a client needs help—before they even ask. Whether it’s an untapped feature or a small frustration that could snowball, you catch it early and step in with a solution.

You’re a strategist, not just a problem solver. It’s not just about answering questions—it’s about helping clients grow. You understand their goals, spot opportunities, and guide them with insights that actually make a difference.

You know how to handle the tough stuff. A client is frustrated? A process isn’t working for them? You lean in, listen, and solve the problem—not just for today but for the long haul.

You can juggle, pivot, and adapt. StatStak moves fast, and so do our clients. You need to be able to switch gears quickly while keeping a cool head and a sharp focus on what matters most—keeping clients engaged, happy, and successful.

Experience is great. Initiative is better. Whether you’ve worked in account management, customer success, or just have a knack for making people feel like VIPs, what matters most is that you’re proactive, solutions-focused, and ready to make an impact.

Humility to own mistakes, learn fast, and move forward. No one is perfect, but we expect you to take responsibility, make it right, and improve from the experience.

Bring your ideas—we want to grow as much as we want you to grow. If you see a better way to do something, speak up. Whether it’s improving a process, refining a strategy, or shaping the product itself, your input matters here.

Why You’ll Love It Here

Impact & Ownership – You’ll own relationships with clients, ensuring they get the most out of StatStak.

Work How You Live – Remote flexibility and hours that bend around your life, not the other way around.

Be a Competitor – We aren\'t the only ones working on this problem, but we are the ones who will win.

The People – You become who you surround yourself with. We only hire force multipliers for that very reason.

The StatStak Promise

Yes, the work can be demanding, but the rewards? Unparalleled. You’re not just managing accounts—you’re shaping the future of an industry and helping sports businesses thrive.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.