Customer Support Specialist

ICONMA; Myrtle Point (OR); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading automotive company is seeking a Customer Support Specialist for a remote position in Myrtle Point, Oregon. This role involves providing pre-sale technical consultation, ensuring seamless customer experience post-sale, and maintaining high communication with cross-functional teams. Candidates should have extensive experience in the electrical/electronic field and excellent communication skills. Health benefits and opportunities for growth are included.

Benefits

Health Benefits

Referral Program

Growth opportunities

Qualifications

• 8+ years of experience in the electrical/electronic field is required.
• 3+ years of actual electrician work or EV charging equipment experience is preferred.

Responsibilities

• Partner with Home Energy Consultants for customer profiles and product compatibility.
• Provide post-sale support and coordination until the system is operational.
• Work closely with various teams for customer interactions.

Skills

Electrical/electronic experience

Oral and Written Communication skills

High emotional intelligence

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in Teams

Proficiency in PowerPoint

Education

Bachelor’s degree in Engineering or related technical field

High School Diploma

Job description

Overview

Our Client, an Automotive company, is looking for a Customer Support Specialist for their Remote location.

Responsibilities

• Pre-Sale Technical Consultation – Partner with Home Energy Consultants (HEC) to review customer profiles, site feasibility, electrical requirements, and product compatibility.
• Participate in Energy Consultation calls to set accurate expectations regarding installation timelines, V2H functionality, and ESS integration
• At-Sale Final Review - Join final sales calls to validate bundle compatibility, reconfirm installation scope, and ensure the customer understands integration details.
• Post-Sale Support Through Commissioning - Provide technical oversight from sale through installation and commissioning, including site assessment support, installer coordination, quote review, and early issue troubleshooting.
• Remain engaged until the system is marked operational, documenting all technical interactions.
• Cross-Functional Coordination - Work closely with Sales, Installation, and Customer Care teams to ensure a seamless handoff and world-class customer experience, following the established Technical Advisor Integration process.
• Work environment: 100% office setting, behind a desk/computer
• Interaction level with team: HIGH with cross functional teams that includes product, OEMs and 3rd party contractors
• Typical task breakdown: daily team meetings and weekly meetings with cross functional teams with constant customer communication

Requirements

• 8+ years of experience, journeyman experience in the electrical space/electronic space (high emotional intelligence)
• Bachelor’s degree in Engineering or related technical field preferred open to HSD
• 3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
• Oral and Written Communication skills
• Electrical/electronic experience
• Proficiency in Microsoft Word, Outlook, Teams, PowerPoint

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.