Customer Support Specialist

Trane Technologies; Midlothian (VA); On-site; USD 56,482,000 - 114,078,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Volunteer/community involvement

Job summary

Trane Technologies in Glen Burnie, MD; Midlothian, VA; and surrounding districts seeks a Customer Specialist to support quotes, orders, and customer inquiries with strong service and sales focus.

You will back Account Managers, visit customers as needed, and help drive store productivity and growth while maintaining high standards of customer service. On-site role with some location flexibility.

Qualifications

• High school diploma or GED required.
• 2+ years inside sales, retail, or related experience.
• HVAC or mechanical background preferred.
• Strong customer-service, sales, and relationship-building skills.
• High energy, teamwork orientation, and comfort with Microsoft Office tools.

Responsibilities

• Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
• Process quotes and orders for Account Managers, maintaining high volume and accuracy.
• Provide technical support, promote product offerings, and identify additional sales opportunities.
• Make outbound calls, resolve customer issues within policy, and visit customers as needed.
• Support store operations through event assistance, in-store coverage, inventory tasks, and adherence to safety and standard work.
• Collaborate with teams, mentor new associates, engage in community activities, and model strong customer-facing behavior.

Skills

High school diploma

Inside sales experience

HVAC background

Customer-service

Teamwork

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Glen Burnie, MD

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What’s In It For You

The Customer Specialist serves as a trusted advisor to customers and provides sales and service support across the district. This role focuses on processing quotes and orders, responding to customer inquiries by phone and email, and supporting Account Managers and multiple store locations. The position requires regular onsite presence and strong customer‑service skills to help drive store productivity and sales growth.

Open to candidates in the following additional locations:

• Glen Burnie, MD
• Timonium, MD
• Midlothian, VA
• Chesapeake, VA
• Greensburg, PA

What You Will Do

• Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
• Process quotes and orders for Account Managers, maintaining high volume and accuracy.
• Provide technical support, promote product offerings, and identify additional sales opportunities.
• Make outbound calls, resolve customer issues within policy, and visit customers as needed.
• Support store operations through event assistance, in‑store coverage, inventory tasks, and adherence to safety and standard work.
• Collaborate with teams, mentor new associates, engage in community activities, and model strong customer‑facing behavior.

What You Will Bring

• High school diploma or GED required; 2+ years of inside sales, retail, or related experience.
• HVAC or mechanical background preferred.
• Strong customer‑service, sales, and relationship‑building skills.
• High energy, teamwork orientation, and comfort with Microsoft Office tools.

Annual Base Salary Range Or Hourly Base Pay Range

$41,000.00 - $82,809.99

Compensation Type

Exception Hourly

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.