Customer Service Representative - Bilingual

Uline; Racine (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match starts d

Paid holidays and generous PTO

Job summary

Uline in Kenosha, WI is seeking a Bilingual Customer Service Representative to handle orders, answer product and shipping questions, and build relationships with customers via phone, email and chat.

The role is on-site at the Kenosha branch with 24/7 operation and full-time shifts. Earn $26–$30/hour with strong growth potential; bilingual English/Spanish required with training provided to sharpen problem-solving and communication skills.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training will be provided.
• Bilingual (English/Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders via phone, email, and chat.
• Provide product, pricing and shipping information accurately.
• Build and maintain customer relationships; identify solutions.
• Navigate Uline's website and assist with online ordering.

Skills

Bilingual English/Spanish

Problem-solving

Communication skills

Education

High School Diploma

Bachelor's degree preferred

Job description

Pay from $26 to $30 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

24/7 operation - Various on-site full-time shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!