Customer Support Specialist

Emslinqinc; Denver (CO); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

401(k) match

Open PTO

Parental leave

Holidays (10)

Volunteer hours

Medical, dental, vision

Gym reimbursement

Referral bonus

Job summary

LINQ Nutrition in Denver, CO seeks a technically adept Customer Support Specialist to deliver professional support for the full product suite. You will handle calls, emails, and chats, document issues in Salesforce, and contribute to training and product documentation.

Ideal candidates have SaaS support experience, strong communication, and the ability to manage multiple tasks with accuracy and empathy in a collaborative team environment.

Qualifications

• Discretion and independent judgement skills required.
• Excellent verbal and written communication skills.
• Excellent organizational skills and high attention to detail.
• Solid background working with computers and Microsoft Product Suites.
• Software support or technical support experience (SaaS environment).
• Friendly and professional demeanor with team experience.
• Passion for effective problem-solving and/or experience in a customer support/service role.
• Patience and emotional intelligence in high stress environments.
• Commitment to adhere to schedules and deadlines.

Responsibilities

• Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.
• Problem Solving: Act as a consultant on all nutrition software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce.
• Training Documents: Contribute to creating training documentation for customers and internal use.
• Product Documentation: Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction.
• Self-Development: Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources.

Skills

Discretion & judgement

Verbal & written communication

Organizational skills

Microsoft Suite proficiency

SaaS software support

Team player

Problem-solving

Time management

Customer service orientation

Tools

Salesforce

Microsoft Office

Zoom Contact Center

LaunchDarkly

Datadog

Job description

About The Role

This position will be responsible for providing technical support to the full product suite for LINQ Nutrition. This position reports to the LINQ Nutrition Customer Support Manager. This position is a key member of our customer support team providing professional support to LINQ Nutrition customers. The right candidate will have experience in providing software support to school district associates, staff and/or student parents. A background in K12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.

What You’ll Be Doing

• Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.
• Problem Solving: Act as a consultant on all nutrition software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce.
• Training Documents: Contribute to creating training documentation for customers and internal use.
• Product Documentation: Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction.
• Self-Development: Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources.

What We Are Looking For

• Discretion and independent judgement skills required
• Excellent verbal and written communication skills
• Excellent organizational skills and high attention to detail
• Solid background working with computers and Microsoft Product Suites
• Software support or technical support experience (SaaS environment)
• Friendly and professional demeanor with team experience
• Passion for effective problem-solving and/or experience in a customer support/service role
• Patience and emotional intelligence in high stress environments
• Commitment to adhere to schedules and deadlines

The Tech

• Salesforce
• Microsoft Suite
• Zoom Contact Center
• Launch Darkly & Data Dog

Travel Requirements

• Limited travel may be necessary in high demand seasons. Valid Driver’s License required.

Compensation

We offer a competitive salary of $48,000-$51,000 and a 4% bonus.

Benefits

• Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings.
• Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
• Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
• Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
• Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
• Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you.
• Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
• Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
• Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!

EEO Statement/Accommodation Notice

As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.

To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster

If you’d like to view a copy of the company’s state or federally required affirmative action plans or policy statement, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.

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