Customer Support Specialist

Wherefour, Inc.; California (MO); Remote; USD 40,000 - 60,000; Full time

Job summary

A growing software company is looking for a Customer Support Specialist to provide exceptional support to manufacturing customers worldwide. You will handle inquiries, troubleshoot issues, and ensure customer satisfaction. Ideal candidates have strong communication skills and some experience in customer service, with a preference for those with manufacturing knowledge. Comprehensive training will be provided, making it an exciting opportunity for the right individual.

Qualifications

• Experience in a customer service, client services, or technical support role.
• Excellent written and verbal communication skills.
• Ability to demonstrate and explain software functionalities.

Responsibilities

• Be the first point of contact for manufacturing customers worldwide.
• Address customer inquiries and troubleshoot basic issues.
• Help customers succeed by diagnosing and resolving concerns.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Education

Undergraduate degree or equivalent experience

Tools

Zendesk

Hubspot

QuickBooks Online

NetSuite

Acumatica

Xero

Job description

Customer Support Specialist

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for manufacturing customers around the world, providing exceptional support and guidance on our software. You will be responsible for addressing customer inquiries, troubleshooting basic technical issues, and escalating complex problems to higher tiers. This position requires strong communication skills, a knack for problem-solving, and a genuine desire to help customers succeed.

We’re looking for a talented individual who excels at clear communication, enjoys working with people, and is excited about our mission of helping our customers’ companies grow into "giants."

Manufacturing experience is a strong and preferred qualifier for this role. Open to applicants in the US/Canada.

Comprehensive training on our system will be provided, though be prepared for a steep and demanding learning curve.

Responsibilities

• Be the first point of contact for manufacturing customers around the world, providing exceptional support and guidance on our software.
• Address customer inquiries, troubleshoot basic technical issues, and escalate complex problems to higher tiers.
• Communicate clearly, diagnose and resolve customer concerns, and help customers succeed.

Qualifications

• Experience in a customer service, client services, or technical support role.
• Undergraduate degree or equivalent experience.
• Patience, strong ethics and integrity.
• Excellent written and verbal communication skills.
• Have access to a quiet location with a strong internet connection and a computer to work on.
• Ability to demonstrate and explain software functionalities.

Bonus points

• Prior experience in a remote environment.
• Experience with Zendesk, Hubspot, other SaaS platforms.
• Experience with manufacturing and ERP platforms such as NetSuite, Acumatica.
• Experience with accounting platforms such as QuickBooks Online and Xero.
• Well of positivity who genuinely enjoys meeting and building relationships with people.
• Previous employment in a manufacturing operation with knowledge about inventory management and manufacturing concepts.
• Tendencies towards everything needing to be "just so"? You'll fit right in!
• Sense of humour!