Customer Support Specialist

TeamSnap; Boulder (CO); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading sports communication platform is seeking a Customer Support Specialist to deliver exceptional service to B2B customers. This fully remote role requires strong technical skills, a customer-first mindset, and problem-solving capabilities. Compensation starts at $20.00 per hour, with comprehensive benefits including unlimited PTO and parental leave.

Benefits

Unlimited PTO

Paid parental leave

100% premium coverage of medical/dental/vision

401K

$1,500 annual learning and development stipend

Qualifications

• Proven track record of high performance in customer or technical support roles.
• Genuine excitement for solving problems and deepening product expertise.
• Ability to engage users of all experience levels.

Responsibilities

• Deliver exceptional customer experience through email, chat, and calls.
• Take ownership of customer issues and resolve challenges.
• Anticipate customer needs and provide tailored solutions.

Skills

Customer-first mindset

Strong technical skills

Problem-solving abilities

Excellent communication skills

Job description

At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports.

We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of "Best Places to Work" and Built In’s "100 Best Remote-First Places to Work." At TeamSnap, we know that sports are about more than schedules and stats - they’re about connection, teamwork, and unforgettable moments.

As a Customer Support Specialist, you’ll be the MVP for our B2B customers - jumping in to solve problems, simplify processes, and make sure every admin feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted coach, advocate, and problem-solver, helping them set up for a smooth, successful season.

This role requires working core hours of 8:30 a.m.–5:00 p.m. Pacific Time.

What You'll Do:

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
• Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
• Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

What Will Set You Up for Success:

• A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.
• Strong technical skills with the ability to guide users of all experience levels through our platform.
• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.
• Excellent written and verbal communication skills.
• A proven track record of high performance in customer or technical support roles.

Bonus Points For:

• Experience in SaaS or tech start-up environments.
• A background as an admin, parent, coach, or participant in recreational sports.
• Ability to work 8:30am-5pm PST.

Compensation: The minimum hourly compensation rate for this role is $20.00 per hour, inclusive of bonuses or commissions, with comp updated based on multiple factors.

Location: TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you.

Opportunities to Grow: At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

Total Rewards: We offer unlimited PTO and paid parental leave for ALL parents, 100% premium coverage of medical/dental/vision for you and your family, 401K, $1,500 annual learning and development stipend, and more.

Inclusion and Diversity: We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. We are an Equal Employment Opportunity Employer.