Customer Support Services (CSST) Internship

U.S. Engineering; Kansas City (MO); On-site; USD 25,000 - 32,000; Full time

Job summary

U.S. Engineering offers a 12-week Summer internship from May through August 2027. This full-time internship provides hands-on experience in service operations, coordination, and data analysis within a contracting environment.

You will learn to navigate BuildOps workflows, support service coordinators, and develop skills in process documentation, SOP creation, and cross-functional collaboration while pursuing an engineering, business, or construction degree.

Qualifications

• Pursuing a degree in engineering, business, or construction.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Assist in service coordination, operational analysis, invoice reconciliation, and data review.
• Learn BuildOps platform and related workflows.
• Support coordinators and field teams by responding to operational needs.
• Collaborate with Field and Central Support Services teams on scheduling and documentation.

Skills

Organizational skills

Communication

Teamwork

Independent work

Self-motivated

Attention to detail

Eagerness to learn

Education

Pursuing degree in engineering, business, or construction

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Our Summer internship program is a full-time, 12-week summer position from May through August 2027. As an intern, you’ll receive an exciting opportunity to acquire relevant work experience and work alongside our best and brightest. You will be paid competitively and get to network with our top leaders. Your experience will include orientation, job walks and a community service event, just to name a few.

As the CSST Intern, you will gain practical experience across key business operations within a service-based contracting environment. You will contribute to daily functions of service coordination, operational analysis, invoice reconciliation, and data review. Working alongside experienced team members, you will learn how financial operations and administrative workflows interconnect to drive customer satisfaction and operational efficiency. Through guided projects that increase in scope and independence, you will develop foundational skills in business process analysis, documentation, operational problem-solving, and cross-functional collaboration.

Principal Duties and Accountabilities

Service Operations & Support:

• Learn and gain knowledge from the Service side of Mechanical, TAB, HVAC, Controls, and Plumbing Contracting.
• Collaborate with Field and the Central Support Services teams to ensure the timely scheduling and completion of service requests.
• Assist in maintaining accurate records of service activities and customer interactions.
• Learn to navigate and support the BuildOps platform and related workflows.
• Support service coordinators and field teams by responding to operational needs, coordinating customer information, and troubleshooting workflow issues.

Process Analysis & Documentation:

• Analyze operational workflows and processes to identify inefficiencies, pain points, and improvement opportunities.
• Assist in creating and revising Standard Operating Procedures (SOPs) through process documentation and organizing step-by-step instructions.
• Gather and synthesize process information from multiple team members to ensure accuracy and completeness
• Support the review and refinement of existing documentation to maintain consistency and relevance

Education

• Currently pursuing a degree in engineering, business, or construction.

Knowledge, skills, and abilities

• Currently pursuing a degree in engineering, business, or construction.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Self-motivated and eager to learn.
• Passion for the mechanical service industry.

Physical and/or travel demands

• No travel required.
• Frequent sitting required – use of computer keyboard/monitor, telephone required. Occasional standing, walking, bending, stooping, and light lifting (e.g., file boxes).
• Must work well under pressure of time constraints.

Benefits and Compensation

• The range for this position has been established at $18to $23 per hour and is US Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

This position will be posted until November 6, 2026.

Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S.Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the generalnatureand level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.