Customer Support Service Specialist (Mid-Level or Lead)

Boeing Co.

Layton (UT)

On-site

USD 82,000 - 141,000

Full time

6 days ago

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Job summary

The Boeing Company in Utah is seeking a Customer Support Service Specialist (Mid-Level or Lead) to support the GuSSC program at Hill AFB or Layton. The role focuses on sustaining lab operations, ensuring equipment remains operational for mission-critical software development and testing.

Responsibilities include troubleshooting, lab maintenance, and collaboration with engineering to address design and operational issues, plus documentation and compliance tasks in a security-conscious environment.

Qualifications

Bachelor degree or equivalent in a relevant engineering/computer field.
5+ years of related work experience with technical problem resolutions.
Experience with troubleshooting hardware and software in lab environments.

Responsibilities

Provide PFA Lab (classified) and PADS Lab (unclassified) technical support for maintenance, repair, and preventative measures.
Provide technical support for maintenance, repair, and preventive measures for customer operations.
Apply technical knowledge to research, develop, test, and evaluate operations and modifications.
Communicate design and operational issues with engineering.
Develop in-service correspondence for safe operation and maintenance of equipment.
Participate in accident investigations or support teams.
Adapt existing test procedures as needed.
Ensure GFE and classified items are tracked and inventoried.

Skills

Technical problem resolutions

Communication with engineering

Lab troubleshooting

Education

Bachelor's degree in Engineering/Engineering Technology/Computer Science or related field

Tools

Windows Operating Systems

Job description

Customer Support Service Specialist (Mid-Level or Lead)

Company:
The Boeing Company

The Boeing Defense, Space & Security (BDS) team is seeking a Customer Support Service Specialist (Mid-Level or Lead) to support the Guidance Subsystem Support Contract (GuSSC) program in Hill Air Force Base, UT or Layton, UT. Boeing Defense and Space Systems is growing in the area of aircraft, missile, weapons, and autonomous system guidance, navigation, and control (GNC) system design, development, integration, and test.

The InterContinental Ballistic Missile (ICBM) Minuteman III Guidance Engineering team is looking for motivated, talented individuals to join this robust long-term program. The candidate supports sustainment operating as the PFAS and PADS Labs Manager. The key to this position is the ability to keep equipment and labs in an operational ready state.

Position Responsibilities:

Provide PFA Lab (classified) and PADS Lab (unclassified) technical support for maintenance, repair, and preventative measures that ensure continued safe and reliable operations for mission critical software development programs.

Provide technical support for maintenance, repair, and preventive measures that ensure continued safe and economic operations for customers

Apply technical knowledge to research, develop, test, and evaluate operations, support programs, modifications, repairs, and technical data

Communicate design and operational issues and concerns with engineering

Develop in-service correspondence for continued safe operation and maintenance of equipment

Participate in accident investigation team or support team

Participate in disabled product on-site surveys to assess extent of damage

Adapt existing test procedures

Ensure GFE and classified items are tracked, managed, and inventoried

Basic Qualifications (Required Skills and Experience):

Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement

Level 3: 5+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education

Level 4: 9+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education

5+ years of experience with technical problem resolutions at various levels: component parts, harness subassemblies and assemblies, subsystem and system integration

Preferred Qualifications (Desired Skills and Experience):

Experience working with and troubleshooting computers and computing equipment (cables, IO interfaces)

Experience inspecting, cleaning, and troubleshooting circuit cards

Experience with Windows Operating Systems

Cybersecurity experience (access control, user admin control, systems security, and backups)

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with immediate 100% vesting.

Student Loan Match : The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range:

Level 3: $82,450-$111,550

Level 4: $104,550-$141,450

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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