Customer Support Representatives/Streaming Services - Remote

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in streaming media and entertainment is seeking customer service representatives to provide exceptional support. The role involves assisting customers with troubleshooting and utilizing various applications to resolve inquiries. Competitive hourly rates, comprehensive benefits, and opportunities for career advancement are offered.

Benefits

Competitive hourly rate

Paid training

Comprehensive medical, dental, and vision benefits

Global Flexible Benefits Policy

Access to EAP & Health and Wellness programs

Qualifications

• Experience in customer service or contact center.
• Basic PC keyboarding skills and familiarity with Microsoft Office.
• Technical support experience related to streaming services.

Responsibilities

• Provide exceptional customer service and support to callers.
• Assist customers with troubleshooting related to streaming services.
• Utilize multiple applications to resolve customer inquiries.

Skills

Customer Service

Problem Solving

Multi-tasking

Tools

Microsoft Office

CRM Applications

Job description

Employer Industry: Streaming Media and Entertainment

Why consider this job opportunity:
- Competitive hourly rate and paid training
- Additional pay incentives along with monthly rewards and recognition programs
- Comprehensive medical, dental, and vision benefits
- Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
- Opportunities for career advancement, with 80% of frontline leaders starting as representatives
- Access to EAP & Health and Wellness programs, including a dedicated personal trainer

What to Expect (Job Responsibilities):
- Provide exceptional customer service and support to callers about streaming media and entertainment
- Assist customers with basic troubleshooting skills related to streaming services on various devices
- Utilize multiple applications and platforms to effectively resolve customer inquiries
- Demonstrate strong problem-diagnosis and problem-solving skills during customer interactions
- Maintain proficiency in using CRM applications to track customer interactions

What is Required (Qualifications):
- Experience working in a customer service or contact center environment
- Passion for providing an exceptional guest experience
- Basic PC keyboarding skills and familiarity with Microsoft Office (Outlook, Word, Excel)
- Technical support experience related to streaming services
- Strong multi-tasking abilities and capability to use several applications simultaneously

How to Stand Out (Preferred Qualifications):
- Experience working with CRM applications

#StreamingMedia #CustomerService #CareerGrowth #HealthBenefits #TechnicalSupport

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