Customer Support Representative – Travel

excitingtravelnow; Pittsburgh (Allegheny County); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Initial training

Flexible remote work

Growth opportunities

Supportive team

Job summary

excitingtravelnow is seeking a dependable Customer Support Representative to assist clients with travel-related services. This role focuses on clear communication and reliable support from initial inquiry through travel completion.

You will respond to inquiries by phone, email, and online chat, provide guidance on reservations, and share accurate information about destinations and procedures. Flexible remote work options and ongoing mentorship are provided.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred but not required.
• Self-motivated and able to work independently.
• Comfortable using computers, email, and web-based tools.
• Detail-oriented with a positive, solution-focused mindset.
• Interest in travel or hospitality is a plus.

Responsibilities

• Respond to client inquiries via phone, email, and online communication.
• Provide assistance with travel questions, reservations, and general support.
• Share accurate information about destinations, policies, and procedures.
• Maintain professional and timely communication.
• Follow company service standards and operational guidelines.
• Document interactions and updates in company systems.

Skills

Communication

Customer Service

Independent Work

Computer Skills

Detail-Oriented

Travel Interest

Job description

Position Overview

We are seeking a dependable and service-focused Customer Support Representative to assist clients with travel-related services. This role is ideal for individuals who enjoy helping others, communicating clearly, and providing reliable support throughout the travel planning process.

You will work directly with clients to answer questions, provide guidance, and ensure a positive experience from inquiry through travel completion.

Key Responsibilities

• Respond to client inquiries via phone, email, and online communication

• Provide assistance with travel questions, reservations, and general support

• Share accurate information about destinations, policies, and procedures

• Maintain professional and timely communication

• Follow company service standards and operational guidelines

• Document interactions and updates in company systems

Qualifications

• Strong communication and interpersonal skills

• Customer service experience preferred but not required

• Self-motivated and able to work independently

• Comfortable using computers, email, and web-based tools

• Detail-oriented with a positive, solution-focused mindset

• Interest in travel or hospitality is a plus

What We Provide

• Initial training and ongoing mentorship

• Flexible remote work options

• Growth opportunities within the travel industry

• Supportive and collaborative team environment