Customer Support Representative (Part Time) Remote (US)

Gambling.com Group Plc; North Carolina; Remote; USD 30,000 - 40,000; Part time

Job summary

A leading company in the online gambling industry seeks a part-time Customer Support Representative. Ideal for fantasy sports enthusiasts, this role involves supporting customer service operations, providing exceptional service, and handling queries. Flexible shifts available within customer service hours.

Qualifications

• Knowledge of fantasy sports and sports betting is required.
• Strong interpersonal and communication skills.

Responsibilities

• Support daily operations of customer service.
• Provide exceptional customer service.
• Handle customer queries professionally.

Skills

Customer Service

Interpersonal Skills

Communication

Knowledge of Fantasy Sports

Team-oriented

Job description

Customer Support Representative (Part Time)

Remote (US)

Join our dynamic and expanding team at Gambling.com Group (Nasdaq: GAMB) in the rapidly growing online sports betting and gambling industry in the U.S. Our portfolio includes websites such as Gambling.com, Bookies.com, and Casinos.com, offering expert analysis, independent reviews, and comprehensive resources for legal online sports betting and gambling.

With over half of U.S. states now offering legal, regulated sports betting and more expected to follow in 2024 and beyond, the North American market is set to lead the global online gambling industry. Our acquisitions of RotoWire.com and BonusFinder.com, along with our media partnership with the McClatchy Company, strengthen our presence in North America.

As the first and only publicly traded online gambling affiliate in the U.S., we have received numerous industry awards, including Casino Affiliate of the Year at the SBC Awards 2023. Our U.S. headquarters are located in Charlotte, North Carolina, and Madison, Wisconsin. We invite motivated individuals to join us in shaping the future of online gambling in the United States.

This Customer Support Representative role offers an excellent opportunity for enthusiasts of fantasy sports interested in entering the online gambling industry. This is a part-time position with potential to transition to full-time over time.

Responsibilities

1. Support the daily operations of customer service for the business.
2. Provide exceptional customer service to enhance the customer experience.
3. Handle customer queries professionally and in compliance with company policies.
4. Investigate and escalate customer issues for prompt resolution.
5. Collaborate with internal teams to resolve issues and meet customer expectations.
6. Respond to queries via email and phone promptly.
7. Document all issues and queries using our CRM system.
8. Assist with additional side projects during slower seasons.

Requirements

1. Must have knowledge of fantasy sports and sports betting, including season-long and DFS (daily fantasy sports) across all sports.
2. Own a working computer.
3. Strong interpersonal and communication skills, committed to delivering outstanding customer service.
4. Team-oriented attitude.
5. Interest in the online gambling space is a plus.
6. Flexibility to work within our customer service hours from 9 am to 9 pm Central Time, with shifts starting or ending within these hours.

Application Process

Interested candidates can apply by filling out the required fields below. Regular weekend work will be required.

* indicates a required field

• First Name *
• Last Name *
• Email *
• Phone *
• Resume/CV *
• LinkedIn Profile

Knowledge of fantasy sports and sports betting is required.

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