Customer Support Representative - Part Time

Public Partnerships LLC; Latham (NY); Hybrid; USD 31,519,000 - 35,818,000; Part time

Benefits offered by this job

Performance bonus

Retention bonus

Hybrid work (2–3 remote days)

Job summary

Public Partnerships LLC (PPL) is seeking a Part-Time Customer Service Representative to support New Yorkers with disabilities and chronic health conditions. The role is onsite in Latham, NY, with a fixed schedule Tue–Sat, 10:00 AM–2:00 PM, totaling 20 hours per week.

A bilingual premium applies, along with a $500 retention bonus at 6 months based on performance. Highlights include hybrid opportunities (2–3 remote days per week), a $22/hour base pay, and the chance to grow within a mission-driven

Qualifications

• Experience delivering high-volume inbound/outbound customer service.
• Clear communication with diverse populations, including individuals with disabilities.
• Accurate documentation of customer interactions for audits.
• Manage support tickets, email, and mail routing with attention to detail.
• Ability to thrive in a fast-paced environment and prioritize tasks.

Responsibilities

• Deliver exceptional customer service via high-volume calls, with professionalism and empathy.
• Document all customer interactions accurately to meet audit standards.
• Manage support tickets, email, and mail routing with strong attention to detail.
• Develop knowledge of program rules and internal systems to resolve inquiries confidently.
• Apply problem-solving skills to deliver timely resolutions and maintain quality work.

Skills

Customer service

Communication

Empathy

Documentation

Time management

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Part-Time Customer Service RepresentativeThis position has a fixed schedule:Tuesday–Saturday10:00 AM–2:00 PM20 hours per weekOnsite in Latham, NYAt Public Partnerships LLC (PPL), you’ll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home. You’ll be the friendly, knowledgeable voice people rely on, and we’ll support you with strong benefits, growth opportunities, and a clear path forward!Location: Onsite – Latham, NY, 12110$22/hour + up to 10% performance bonus$500 retention bonus at 6 months based on performance Schedule SnapshotTuesday–Saturday, 10:00 AM–2:00 PMOnsite in Latham, NYBased on performance, employees become eligible for:Shift bidding opportunitiesHybrid work (2–3 remote days per week)Additional schedule options Language Skills Desired: We value a diverse, multilingual workforce and encourage candidates who speak any language to apply. This position offers a $1.50/hour bilingual premium.What You’ll DoDeliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiencyCommunicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experienceAccurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standardsManage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detailDevelop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidentlyApply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutionsThrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standardsAbout PPLPublic Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York’s CDPAP program, PPL helps ensure individuals can live independently with the support they need.Learn more: https://pplfirst.com/cdpapIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!