Customer Support Representative (On Call)

Instant Teams; Southern Pines (NC); Remote; USD 60,000 - 80,000; Part time

Job summary

Instant Teams is looking for a part-time Customer Support Representative to provide exceptional support in a remote capacity. The ideal candidate will possess strong time-management skills, be tech-savvy, and maintain professionalism with customers. This role requires a calm demeanor when dealing with stressed clients and includes flexible, on-call hours. Join a mission-driven team making a significant impact through remote job opportunities.

Qualifications

• Must possess a friendly and outgoing personality.
• Comfortable with technology and remote support tasks.
• Available for on-call hours as needed.

Responsibilities

• Respond to incoming support requests and clarify issues.
• Log calls and support tickets as necessary.
• Conduct exploratory testing to identify issues proactively.

Skills

Strong time-management

Customer Service

Technology comfort

Calmness under stress

Education

Zendesk experience (1 year minimum)

Troubleshooting / tech support experience

Job description

Customer Support Representative (On Call)

Customer Support Representative (On Call)

Instant Teams is hiring a Customer Support Representative to partake in a mission-driven opportunity to empower organizations by equipping them with the tools to help transform governance practices. This Remote Team Member (RTM) will be responsible for responding to all incoming support requests by clarifying issues to determine the cause and provide a possible solution. You would be a great fit for this position if you are level-headed, have strong time-management skills, and are comfortable with technology. This position is 100% remote and contingent upon a background check. OCONUS FRIENDLY!

• Learn applications to answer most questions of both Admins and Users
• Maintain a positive and professional attitude toward customers at all times
• Respond to tickets and calls by clarifying the issues
• If the issue cannot be resolved: collect information and forward it internally to the support team for next business day resolution
• Log all calls and support tickets as necessary
• Reach out to the appropriate internal team members if a “severity 1” or “system down” alert is received from a customer
• Spend time in exploratory testing in the application to proactively identify issues and bugs
• Other duties as specified
  
  

Must Haves:

• Friendly and outgoing personality
• Ability to stay calm when customers are stressed or upset
• Must be comfortable with technology
• Experience with Zendesk (1 year minimum)
• Experience with troubleshooting / tech support
• Must pass a background check + drug screen
  
  

Training:

• Approximately 1-2 weeks
• Async for the most part, aside from two to three 1-hour scheduled syncs which will fall between 8:30AM-5:30PM EST Monday-Friday
  
  

Post Training Schedule:

• This is a Remote on Call position offers variable hours ranging from 0 to 40hrs per week, depending on business needs
• Availability for on-call work at any time is required
  
  

Equipment is not provided for this position.

Due to specific position requirements, we cannot hire from the following locations for this opportunity: California, Illinois, Iowa, Massachusetts, Minnesota, Montana, New York, Flagstaff, Arizona, Seattle, Washington, Washington D.C., Rhode Island

This position is OCONUS-friendly however we are unable to hire from EU.

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire
  
  

________________________________________________________________________________

Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.

Powered by JazzHR

awnoJVVnuO

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

Referrals increase your chances of interviewing at Instant Teams by 2x

Get notified about new Customer Support Representative jobs in Southern Pines, NC.

Customer Service Representative - Remote

Temporary Remote Customer Support Pipeline

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.