Customer Support Representative III

Woodward Inc.; Niles, Northern (IL, KY); Hybride; USD 26 000 - 41 000; Plein temps

Avantages offerts par ce poste

Annual bonus

401(k) match

Stock contribution

Tuition reimbursement

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Résumé du poste

Woodward Inc. is seeking a Customer Support Representative III to handle advanced customer inquiries on-site in Niles, IL.

The role emphasizes solving complex problems, mentoring teammates, and driving process improvements across departments while delivering high-quality service to our customers. The position offers extensive benefits, a robust bonus program, and opportunities for professional development in a manufacturing environment.

Qualifications

• 5+ years experience in a relevant field preferred
• Manufacturing experience preferred
• Stakeholder management experience preferred

Responsabilités

• Resolve intricate customer inquiries by analyzing data and applying advanced support procedures.
• Mentor and support less experienced team members to enhance performance.
• Identify and implement modifications to support processes to improve efficiency and quality.
• Partner with other departments to address multifaceted customer concerns seamlessly.
• Evaluate customer feedback and interpret data to identify trends and support service enhancements.

Connaissances

Advanced communication

Complex problem-solving

Customer support software

Data analysis

Team collaboration

Process improvement

Mentorship

Independent time management

Adaptability

Critical thinking

Description du poste

## Customer Support Representative IIIApply: On-Site: Niles, IL, US: Full time: Posted Today: End Date: October 19, 2026 (6 days left to apply): JR113781Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. **Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.** Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Estimated annual base pay: $25.96(minimum) - $33.65(midpoint) - $41.35(maximum) Plus overtime* All members included in annual cash bonus opportunity.* 401(k) match (4.5%)* Annual Woodward stock contribution (5%)* Tuition reimbursement and Training/Professional Development opportunities for all members* 12 paid holidays* Industry leading medical, dental, and vision Insurance upon date of hire* Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.* Paid parental leave.* Adoption Assistance* Employee Assistance Program, including mental health benefits.* Member Life & AD&D / Long Term Disability / Member Optional Life* Member referral bonus* Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending* Voluntary benefits, including:* Home / Auto Insurance discounts* Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave **Key Responsibilities:*** Complex Issue Resolution: Resolves intricate customer inquiries by analyzing data and applying advanced support procedures to ensure effective solutions.* Mentorship and Support: Acts as an informal resource, providing guidance and training to less experienced team members to enhance their performance.* Process Improvement: Identifies and implements modifications to support processes, improving efficiency and the overall quality of customer service.* Cross Department Collaboration: Proficiently Partners with other departments to integrate support efforts and address multifaceted customer concerns seamlessly.* Customer Feedback Analysis: Evaluates customer feedback and interprets data to identify key trends and supports the development of actionable strategies for service enhancements. **Key Skills:*** Advanced Communication: Effectively conveys detailed and complex information to team members and customers.* Complex Problem-Solving: Identifies and resolves atypical customer issues using experience and established procedures.* Customer Support Software Proficiency: Demonstrates expertise in utilizing customer support platforms and systems.* Data Analysis: Analyzes partial or conflicting data to identify key issues and patterns.* Team Collaboration: Works seamlessly with other teams to achieve collective objectives.* Process Improvement: Modifies and optimizes work practices to enhance efficiency and effectiveness.* Mentorship: Acts as an informal resource and mentor for less experienced colleagues.* Independent Time Management: Manages tasks autonomously to ensure timely resolution of customer inquiries.* Adaptability in Dynamic Environments: Thrives in fast paced settings and adjusts strategies to meet changing customer needs.* Critical Thinking: Applies a broad perspective to identify novel solutions to customer challenges.**Successful Candidates Typically Have:** * 5+ years' experience in relevant field preferred* Manufacturing experience preferred* Stakeholder management experience preferred This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee). Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.