Customer Support Representative - German Language (Voice & Chat Support)

Mashreq Bank; Germany (OH); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading financial services company is seeking a Customer Support Representative fluent in German to provide exceptional service via voice and chat support. Responsibilities include handling customer queries, providing information about products, and troubleshooting issues. Candidates should have 1-3 years of experience in customer support, strong communication skills, and the ability to work under pressure. This role offers competitive salary, remote work flexibility, and opportunities for career growth.

Benefits

Competitive salary

Work-from-home flexibility

Career growth opportunities

Comprehensive training

Health and wellness benefits

Paid time off

Qualifications

• 1-3 years of experience in customer support or a related field.
• Experience in voice and chat support is a plus.
• Familiarity with e-commerce, fintech, or SaaS industries is an advantage.

Responsibilities

• Handle customer queries and concerns via voice calls and live chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues effectively.

Skills

Fluency in German (C1/C2 level)

Fluency in English

Strong problem-solving skills

Excellent communication skills

Attention to detail

Ability to handle pressure

Tools

CRM systems

Chat tools

Job description

Job Summary

The Elite Job is seeking a highly motivated and customer-focused Customer Support Representative who is fluent in German to provide exceptional service via voice and chat support. In this role, you will assist customers by addressing their inquiries, troubleshooting issues, and ensuring a seamless customer experience. If you are passionate about customer satisfaction, problem-solving, and working in a dynamic, fast-paced environment, we encourage you to apply.

Key Responsibilities

• Handle customer queries and concerns via voice calls and live chat in German and English.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues effectively and ensure timely resolution.
• Escalate complex cases to the appropriate department when necessary.
• Maintain a high level of professionalism and empathy in customer interactions.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Meet performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Stay up to date with product knowledge and company policies.

Required Skills and Qualifications

• Fluency in German (C1/C2 level) and English (both written and spoken).
• Previous experience in customer service, call center, or a similar role is preferred.
• Strong problem-solving and active listening skills.
• Ability to handle high-pressure situations and remain calm under stress.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multitask.
• Proficiency in using CRM systems, chat tools, and other customer support software.

Experience

• 1-3 years of experience in customer support or a related field.
• Experience in voice and chat support is a plus.
• Familiarity with e-commerce, fintech, or SaaS industries is an advantage.

Working Hours

• Flexible shifts, including weekends and holidays, based on business requirements.
• Availability to work in different time zones if needed.

Knowledge, Skills, and Abilities

• Understanding of customer service best practices.
• Ability to quickly learn and adapt to new tools and systems.
• Strong time management and organizational skills.
• Customer-centric mindset with a proactive approach to issue resolution.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility with all necessary support provided.
• Career growth opportunities within a global organization.
• Comprehensive training and continuous learning programs.
• Health and wellness benefits (depending on location).
• Paid time off, holidays, and sick leave.

Why Join Us?

• Work in a diverse, inclusive, and supportive environment.
• Opportunity to build a career in a growing company with a strong reputation.
• Get hands-on experience with leading customer support tools and technologies.
• Be part of a team that values innovation, customer satisfaction, and employee well-being.

How to Apply

If you are passionate about customer service and fluent in German and English, we want to hear from you!
Apply now by sending your resume and a cover letter to us with the subject line Customer Support Representative – German Language Application.