Customer Support Representative (for remote)

Cappellino Buick GMC; Village of Williamsville (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A family-operated automotive group is seeking a friendly and detail-oriented Customer Support Representative to join their remote team. The role involves responding to customer inquiries, providing product information, and assisting with order updates. Candidates should have prior customer service experience and strong communication skills. The company offers 100% remote work flexibility and opportunities for career growth.

Benefits

Competitive pay

Performance-based incentives

Career growth opportunities

Supportive team culture

Training provided

Qualifications

• Prior experience in customer service or support roles.
• Strong multitasking skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Assist customers with scheduling and issue resolution.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Attention to detail

Tech-savviness

Tools

CRM systems

Microsoft Office

Job description

About Cappellino

Cappellino is a trusted, family-operated automotive group dedicated to delivering exceptional customer service and support. We believe in building lasting relationships with our clients through professionalism, efficiency, and care. We’re seeking a friendly and detail-oriented Customer Support Representative to join our remote team and help us provide an outstanding experience for every customer.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and appointments.
• Assist customers with scheduling, order updates, and issue resolution.
• Maintain and update customer information in company systems.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Follow company procedures to ensure excellent service quality and client satisfaction.

Qualifications

• Prior experience in customer service, call center, or support roles (automotive industry experience is a plus).
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask.
• Tech-savvy and comfortable using CRM systems, Microsoft Office, and online communication tools.
• Reliable internet connection and ability to work independently in a remote setting.

What We Offer

• 100% remote work flexibility.
• Competitive pay and performance-based incentives.
• Supportive, family-oriented team culture.
• Opportunities for career growth and development.
• Training provided for the right candidate.