Customer Support Representative (English) at RateHawk Remote

RateHawk; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A fast-growing international travel-tech company is seeking a Remote Customer Support Representative to assist clients with reservations and provide support via calls and emails. The ideal candidate should possess upper intermediate English proficiency and soft skills like kindness and empathy. Join a young and active team, enjoy a competitive salary, remote work, and continuous learning opportunities.

Benefits

Remote Work

Corporate discounts on hotels and services

Continuous Learning access to seminars and trainings

Challenging Tasks

Qualifications

• Upper Intermediate English proficiency in both spoken and written forms.
• Ability to learn quickly and stay focused on results.
• Required to have a functioning computer and microphone.

Responsibilities

• Provide customer support via calls and emails.
• Assist clients with existing reservations and questions.
• Distribute requests among departments and log activities in CRM.

Skills

English Proficiency

Kindness

Empathy

Stress-resistance

Politeness

Responsibility

Quick Learning

Job description

Customer Support Representative (English) job at RateHawk. Remote.

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (English language) to help us keep our clients happy and our operations smooth.

What We Are

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Responsibilities

• Being front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
• Assisting clients and partners with existing reservations and questions before booking;
• Distributing requests among departments and teams;
• Logging activity in CRM.

What You’ll Do

• Advise clients: You will serve as the front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
• Communicate: Assist clients and partners with existing reservations and answer questions prior to booking;
• Work with systems: Distribute requests among departments and teams and log activity in CRM.

What We’re Looking For

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.

Benefits

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Convenient Schedule: 5/2 (Monday-Friday) from 9 a.m. to 18 p.m. (GMT+2) or 2/2 from 9 a.m. to 21 p.m. (GMT+2).
• Competitive Salary: Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI.
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

The Process

• Application and Assessment: You\'ll receive an assessment link when you apply, if there\'s a match, you\'ll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!