Customer Support Representative

Star International Group, Inc.; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking motivated individuals for a dynamic role in travel management. This position offers a unique opportunity to engage with clients, manage itineraries, and provide exceptional support in a fast-paced environment. Ideal candidates will possess strong communication skills and a proactive approach to problem-solving. Join a team that values personal and professional growth while working with diverse travel experiences across stunning destinations. If you're ready to take on challenges and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• 2+ years prior experience in customer support preferred.
• Ability to analyze trip details and manage itineraries.

Responsibilities

• Completing tasks allocated by Supervisor and replying to emails.
• Managing internal & external communication with clients.
• Overseeing client itineraries and troubleshooting issues.

Skills

Good communication skills

Problem-solving skills

Multitasking

Technical knowledge

Education

BA degree preferred

High school diploma or excellent score

Tools

Email communication tools

Booking management systems

Job description

Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients. Our destination specialties include France, Greece, Italy, Croatia, Spain, Portugal, Switzerland, Morocco, Egypt, and Turkey.

Founded by a former advisor, Travelive was built around the challenges experienced by advisors selling the world.

With offices in the US and across destinations, our dedicated teams led by Country Managers offer the benefits of working with a US company while also providing in-depth local knowledge, support, and a complete solution from 4* to ultraluxe.

Travelive's expertise includes custom FIT itineraries, group and multi-generational travel, country combinations, pre-and-post cruise, shore excursions, private yacht charters, and villas. Travel planners are available for consultation with advisors and their clients. Itineraries are completed by our in-house concierge team and all guests have access to our 24/7 in-destination support.

Applicants should be highly motivated individuals seeking a career path featuring exceptional opportunities for personal and professional growth.

Responsibilities includes:

• Completing tasks allocated by Supervisor
• Replying to emails
• Updating Booking Information
• Management of internal & external email communication (via calls, texts, and emails) with clients and collaborators
• Learning to handle client inquiries in a precise and timely manner ascertaining all requirements
• Overseeing client itineraries and documents and ensuring prompt delivery
• Troubleshooting issues efficiently and offer resolutions
• Escalate unresolved issues to relevant superior
• Provision of recommendations and brochures, leading to upsells
• Assist the management team and Supervisor on ad-hoc requests
• Mastering Travelive destinations, services, and itineraries
• Staying current with the travel industry and destination trends, and relevant new developments
• Maintaining good relationships with co-workers, taking direction from superiors, and working effectively as part of a team
• Liaise with other departments effectively & efficiently

Qualified applicants should have:

• Good communication skills and command of the English language both verbal and written
• Ability to analyze trip details; BA degree preferred (or pursuance) or excellent score in High school
• Computer and technical knowledge/fluency
• Ability to multitask and sound problem-solving skills
• 2+ years prior experience in customer support preferred

Additional Skills:

• Must be team oriented, extremely motivated, and able to work independently
• Ability to operate in a fast-paced environment and work under pressure
• Proactive approach to support
• Strong organizational skills and the ability to set priorities and meet deadlines

* Male candidates must have fulfilled their military obligations.

Only applications submitted in English will be considered.

• Star International Group Inc., Travelive
• Seller of Travel Registration License # ST39252