Customer Support Representative

St. Joseph's Addiction Treatment & Recovery Centers; Town of Harrietstown (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

St. Joseph's Addiction Treatment and Recovery Centers in Saranac Lake, NY seeks a Full-time Customer Support Representative. The role supports office management, billing, and intake functions at the Saranac Lake Outpatient Clinic.

Responsibilities include reception, scheduling, accounts receivable, and coordination with the Finance Office to ensure accurate revenue and timely payments. Strong organizational skills and HIPAA-compliant practices are required.

Qualifications

• Two years general office management including accounting and transcription experience.
• Proficient in word processing/computer operations.

Responsibilities

• Handle reception activities: telephone, appointments, client files, scheduling.
• Maintain clinic site orderliness and supplies inventory.
• Record accounts receivable and daily client contact statistics.
• Oversee billing and collections across outpatient clinics.
• Assist in intake activities and update client information.
• Coordinate with finance for insurance eligibility and AR reconciliation.
• Train/assist OPC Customer Support Representatives and other sites as needed.

Skills

Office management

Accounting

Transcription

Word processing

Education

High school diploma

Associate degree

Job description

St. Joseph's Addiction Treatment and Recovery Centers

Location: Saranac Lake Outpatient Clinic - Saranac Lake, NY

Position: Full-time Customer Support Representative

Shift/schedule: Monday-Friday, 8:00am-4:30pm

Pay Range: $17.00/hour to $23.00/hour

Position Summary:

Responsible for overseeing the general office management functions of the site assigned. Under the supervision of the Team Lead, position is responsible for promoting efficient clerical and organizational systems as established by agency administration. Works independently under indirect supervision of Team Lead.

Education and Training:

High school graduate, Associate’s Degree preferred.

Qualifications and Requirements:

Two (2) years general office management including accounting and transcription experience. Proficient in word processing/computer operations.

Essential Duties:

• Responsible for all reception activities including telephone answering, scheduling appointments, setting up of initial client files and maximizing schedules.
• Maintains the general orderliness of the clinic site.
• Maintains individual account team records for each client accurately reflecting accounts receivable.
• Maintains daily statistical recording of each client contact.
• Oversees and prepares timely ordering of office and building supplies, maintaining inventory, photocopying needs and submits requests to central administration source.
• Maintains accurate accounting of site petty cash fund.
• Accounts accurately for receivables as received at site and submits to central administration source
• Reconciles accounts receivable.
• Communicates directly with insurance companies to establish eligibility and reconcile outstanding accounts receivable.
• Maintains surveillance of potential or actual safety hazards and reports to site supervisor.
• Oversees billing and collections across outpatient clinics.
• Responsible for training and other OPC Customer Support Representatives and assisting in the absence of other outpatient clinics as needed.
• Acts as liaison for OPC Customer Support Representatives with SJRC Finance Office.
• Reports as needed to the CFO and Outpatient Services Director regarding outpatient billing and revenue collection.
• Responsible for other duties as may be assigned by the site supervisor.
• Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable.
• Maintain updated ROIs for insurance to ensure efficient billing processes.
• Follow all federal and state confidentiality laws re: HIPAA and CFR42.