Customer Support Representative

Manulife; Time (IL); Remote; USD 54,000 - 65,000; Full time

Job summary

A leading financial services firm is seeking a customer service representative to deliver trusted service and enhance client satisfaction. This remote role offers a salary up to $64,250, comprehensive benefits, and opportunities for career advancement. Ideal candidates should have strong verbal communication skills and the ability to thrive in a fast-paced environment. An inclusive company culture values diversity and promotes a positive impact on client loyalty.

Benefits

Comprehensive benefits package

Career advancement opportunities

Supportive work environment

Qualifications

• Customer service or financial services experience preferred.
• Outstanding verbal communication skills and strong telephone etiquette.
• Ability to multi-task and thrive in a fast-paced call center environment.

Responsibilities

• Deliver trusted, professional service to clients.
• Meet quality and productivity expectations.
• Provide effective resolution of customer inquiries.

Skills

Customer service experience

Outstanding verbal communication skills

Problem resolution skills

Education

Post-secondary education or high school diploma

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $64,250
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the U.S.
• Comprehensive benefits package including health, dental, and retirement savings plans
• Supportive and inclusive work environment that values diversity
• Chance to make a positive impact on client satisfaction and loyalty

What to Expect (Job Responsibilities):

• Deliver trusted, professional, and reliable service to clients, enhancing customer satisfaction and loyalty
• Meet quality and productivity expectations to ensure a positive client experience
• Provide effective and timely resolution of a range of customer inquiries
• Maintain a positive and cooperative tone with both customers and coworkers
• Complete ongoing training to stay informed about product, industry, service, and policy changes

What is Required (Qualifications):

• Post-secondary education or high school diploma
• Customer service or financial services experience preferred
• Outstanding verbal communication skills and strong telephone etiquette
• Ability to multi-task and thrive in a fast-paced call center environment
• Demonstrated problem resolution and effective listening skills

How to Stand Out (Preferred Qualifications):

• Current SIE, Series 6 or 7, Series 63
• Working knowledge of IRAs and other retirement products

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.