Customer Support Representative

MartellelEctricllc; South Bend (IN); Hybrid; USD 40,000 - 45,000; Full time

Job summary

A leading electric manufacturing company in South Bend is seeking a Customer Support Representative for a full-time hybrid position. This role is ideal for individuals eager to begin their career in electrical and electronic manufacturing. Responsibilities include addressing customer inquiries, resolving issues, and providing product information. The company offers a competitive salary range of $40,000 - $45,000 annually, along with a supportive workplace that promotes growth and development.

Qualifications

• Excellent communication skills both verbal and written.
• Ability to troubleshoot and solve customer issues efficiently.
• Willingness to learn about electrical or electronic products.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Document customer interactions in the support system.
• Collaborate with team members to enhance customer experience.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Problem-solving abilities

Teamwork

Education

High school diploma or equivalent

Tools

Customer support software

Job description

Description

MartellelEctricllc is on the lookout for a Customer Support Representative to join our dedicated team in South Bend. This full-time, hybrid role offers an excellent opportunity for individuals seeking to start their career in the electrical and electronic manufacturing industry.

As a Customer Support Representative, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing product information. You will contribute to our mission of delivering exceptional service and support to our valued customers, while also gaining exposure to various aspects of our operations and products.

We offer a competitive salary range of $40,000 - $45,000 annually, along with a supportive work environment that encourages personal and professional growth.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about products and services
• Assist customers with order placement and tracking
• Resolve customer complaints and issues in a timely manner
• Document customer interactions in the support system
• Collaborate with team members to enhance the customer experience
• Stay informed about product updates and company policies
• Participate in training and development programs to improve skills

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Proficiency in using computers and customer support software
• Detail-oriented with strong problem-solving abilities
• Willingness to learn and adapt to new challenges
• Basic knowledge of electrical or electronic products is a plus
• Prior customer service experience is an advantage, but not required