Customer Support Representative

Beautiful.ai; San Francisco (CA); Remote; USD 65,000 - 75,000; Full time

Job summary

A tech company specializing in presentation software seeks a Customer Support Representative. You'll assist customers through various channels, resolving queries effectively while fostering a positive experience. Ideal candidates have 1-3 years in a similar role and familiarity with tools like Zendesk. Benefits include flexible time-off, health insurance, and equity compensation. A supportive remote work environment is offered.

Benefits

Flexible Time-Off

100% employer-paid Health Insurance

Comprehensive 401(k)

Equity Compensation

Volunteer Time Off (VTO)

Qualifications

• 1-3 years of customer support experience in SaaS or startups.
• Excellent written and verbal communication skills.
• Ability to troubleshoot and resolve customer issues.

Responsibilities

• Respond to customer requests via Zendesk with timely resolutions.
• Create reusable responses and FAQs.
• Develop expertise on product and best practices.

Skills

Customer support

Effective communication

Empathy

Troubleshooting

Tools

Zendesk

Stripe

Jira

Job description

About Beautiful.ai

Beautiful.ai is changing the way the world presents by building fast, foolproof tools that enable anyone to tell visual stories that win. The Beautiful.ai team is a playful, driven, and passionate group of pet-lovers, video-gamers, and pickleball enthusiasts. With a globally-distributed remote team and a San Francisco-based office, we find unique opportunities to get to know each other personally, while delivering on our goals. Data-driven decision making and an outcomes-focused mindset are core to our way of working.

Today, Beautiful.ai equips thousands of happy customers, from start-ups to multinational Fortune 500 corporations, with a leading presentation software solution. Companies like SAP, HP, Rakuten, LIV Golf and more trust Beautiful.ai to tell their stories. We are a Series B company and have raised capital from prominent investors including Shasta Ventures, Trinity Ventures and First Round Capital and are led by our CTO/Founder, Mitch Grasso, who is a second-time founder in the presentation space.

About the role

We are seeking an exceptional individual who is passionate about delivering an outstanding customer experience with our product. This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting. As a company, we prioritize effective communication and expect you to manage multiple communication channels, such as email, chat, and occasionally phone calls. If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, you'll be a perfect fit for this role.

What you'll do:

• Respond to customer requests via Zendesk (our ticketing system), identifying, researching, and communicating appropriate options for resolution in a timely manner
• Create reusable responses when possible, and author customer facing FAQs.
• Inform customers about services available and assesses customer needs
• Develop and maintain deep expertise in our product, as well as the underlying best practices that drive it.
• Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems
• Monitor various communication streams, direct and indirect, through all channels including email, live chat, and online ticket portal submissions.
  
  

What we expect from you:

• 1-3 years of experience in a customer support role within the SaaS or startup space
• 1-3 years of experience with Zendesk or similar technologies
• 1+ of experience with Stripe and Jira preferred
• Excellent communications skills - both verbal and written
• Able to empathize with customers and let them know you genuinely care about their issues; High 'EQ'
• You're able to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
• You have an ability to explain complex issues in beautifully simple terms
• You're a team player that can follow and lead as situations dictate
  
  

You are an ideal candidate if:

• You love talking to people and building relationships with your customers
• You like engaging with customers and want to help them succeed with empathy
• You love to dig into the details of problems
• You enjoy the fast-paced startup environment
• You like celebrating successes and accomplishments
• You have flexibility in your schedule
  
  

Benefits:

• Flexible Time-Off & Remote Work
• Health Insurance – 100% employer-paid Medical, Dental, and Vision coverage for employees; 60–65% coverage for dependents.
• Retirement Plan – Comprehensive 401(k) program.
• Savings Accounts – Flexible Spending Account (FSA) and Health Savings Account (HSA) options available.
• Equity Compensation – Competitive equity package with a 4-year vesting schedule.
• Life, AD&D, and Disability Insurance – Coverage provided where applicable.
• Parental Leave – Inclusive leave for birthing and non-birthing parents; policies vary by state.
• Volunteer Time Off (VTO) – Paid day off to support a nonprofit or community cause.
  
  

We are happy to share the set target salary range for the seniority level outlined in all of our job descriptions. Candidates should keep in mind that the final offer will depend on multiple factors such as: your valuable experience and expertise, geographic location, overall compensation, and prevailing market rates.

Remote - USA Pay Range

$65,000—$75,000 USD

Beautiful.ai is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

RECRUITMENT AGENCY POLICY

Beautiful.ai does not accept any agency resumes. Please do not forward resumes to our employees or email aliases. Beautiful.ai is not responsible for any fees related to unsolicited resumes.