Customer Support Representative

Manulife; Pennsylvania; Remote; USD 38,000 - 65,000; Full time

Job summary

A leading financial services company seeks a Customer Service Representative to deliver reliable service to clients and advisors. The role offers a remote work option, a competitive salary range, and a comprehensive benefits package. Ideal candidates should have strong communication skills and thrive in a fast-paced environment. Join us to contribute to a supportive workplace that values diversity.

Benefits

Comprehensive benefits package

Generous paid time off

Performance-based incentive programs

Qualifications

• Experience in customer service or financial services is a plus.
• Ability to thrive in a fast-paced call center environment.

Responsibilities

• Deliver trusted, professional, and reliable service to clients.
• Meet quality and productivity expectations.
• Provide effective and timely resolution of customer inquiries.
• Strive for first-call resolution of customer issues.
• Complete ongoing training to stay updated.

Skills

Outstanding verbal communication skills

Strong telephone etiquette

Problem resolution skills

Effective listening abilities

Education

Post-secondary education or high school diploma

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary range is expected to be between $38,550.00 USD - $64,250.00 USD
• Opportunity to participate in incentive programs and earn additional compensation based on performance
• Comprehensive benefits package including health, dental, mental health, vision, and life insurance
• Generous paid time off program including up to 11 paid holidays and 150 hours of vacation annually
• Supportive and inclusive work environment that values diversity
• Flexibility to work remotely from anywhere in the U.S.

What to Expect (Job Responsibilities):

• Deliver trusted, professional, and reliable service to clients and financial advisors
• Meet quality and productivity expectations to ensure a positive client experience
• Provide effective and timely resolution of a range of customer inquiries
• Strive for first-call resolution of customer issues and translate problems into positive service experiences
• Complete ongoing training to stay updated on product, industry, service, and policy changes

What is Required (Qualifications):

• Post-secondary education or high school diploma
• Experience in customer service or financial services is a plus
• Outstanding verbal communication skills and strong telephone etiquette
• Ability to thrive in a fast-paced call center environment while managing multiple tasks
• Demonstrated problem resolution skills and effective listening abilities

How to Stand Out (Preferred Qualifications):

• Current SIE, Series 6 or 7, Series 63 certifications
• Working knowledge of IRAs and other retirement products

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.