Customer Support Representative

CBX Solutions; Oakwood (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

CBX Solutions is seeking a sales-oriented professional to drive product sales to General Contractors, facility owners, and light commercial contractors. Must read blueprints, estimate, and sell commercial building products with excellent computer and customer service skills.

Knowledge of doors, frames, and hardware is a plus. The role involves estimating from blueprints, meeting sales and margin targets, coordinating deliveries, and maintaining professional relationships across branches.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 3–5 years relevant work experience preferred.
• Knowledge and experience with commercial construction.
• Detail-oriented and customer service skills.
• Ability to pass pre-employment background check and drug screen.
• Experience reading blueprints, estimating and selling commercial building products.

Responsibilities

• Estimate materials from blueprints and information provided.
• Meet planned sales and margin expectations.
• Coordinate sales and delivery needs for assigned accounts.
• Represent CBX Solutions knowledgeably and professionally.
• Provide solutions related to material procurement, distribution and application.
• Perform bid reviews to ensure profitable and competitive pricing.
• Conduct telemarketing calls during slow periods to generate new business.
• Foster good relations between branch locations and customers.
• Assist in collection of accounts receivable when needed.
• Prepare and input orders and research/order special products.

Skills

Customer service

Communication

Problem solving

Detail oriented

Blueprint reading

Estimating

Sales

Team coordination

Microsoft Office

Education

Bachelor's degree preferred

Associate's degree preferred

Tools

Microsoft Office

Job description

Responsible for product sales to General Contractor field representatives, facility owners and light commercial contractors. A qualified applicant should have experience with reading and interpreting blue prints, estimating and selling commercial building products, very good computer skills and excellent customer service skills. A working knowledge of commercial doors, frames and hardware will be very helpful.

Essential Functions

• Estimating from blueprints
• Meet planned sales and margin expectations
• Coordinate sales of assigned accounts monitoring product and delivery needs
• Represent the company knowledgeably and professionally
• Provide solutions to customers relating to material procurement, distribution and application
• Perform bid reviews to ensure we are priced profitably and competitively
• Conduct telemarketing calls at slow periods to proactively look for new business
• Facilitate customer relations between all branch location departments and customer
• Assists if needed in collection of accounts receivable
• Estimates materials from information provided by counter customer when needed
• Prepares and inputs orders as needed and researches and orders special products as necessary
• Other duties as assigned

Minimum Qualifications

• Associate’s Degree or Bachelor’s Degree preferred
• 3-5 years relevant work experience preferred
• Knowledge and experience with commercial construction
• Detail-oriented
• Customer service and problem solving skills
• Must be able to pass pre-employment background check and drug screen

Knowledge, Skills and Abilities

• Experience using Microsoft Office products required
• Excellent verbal and written communication and leadership skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5–25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.