Customer Support Representative

Manulife; Nebraska; Remote; USD 54,000 - 65,000; Full time

Job summary

A leading financial services provider is seeking candidates for a remote position focused on delivering exceptional client service. Responsibilities include addressing customer inquiries, meeting service expectations, and maintaining positive communication. Ideal candidates will have outstanding communication skills and thrive in a dynamic, call center environment. Join a supportive team committed to fostering a diverse workplace with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Generous paid time off program

Opportunity for career advancement

Qualifications

• Post-secondary education or high school diploma.
• Customer service or financial services experience is a plus.
• Outstanding verbal communication skills and strong telephone etiquette.
• Ability to thrive in a fast-paced call center environment and manage multiple tasks.
• Demonstrated problem resolution skills and effective listening abilities.

Responsibilities

• Deliver trusted, professional, and reliable service to clients while enhancing customer satisfaction and loyalty.
• Meet quality and productivity expectations to ensure a positive client experience.
• Provide effective and timely resolution of a range of customer inquiries.
• Maintain a positive and cooperative tone with customers and coworkers.
• Complete ongoing training to stay updated on product, industry, service, and policy changes.

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $64,250
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within the U.S.
• Comprehensive benefits package, including health, dental, mental health, and retirement savings plans
• Generous paid time off program, including up to 11 paid holidays and 150 hours of vacation annually
• Supportive and inclusive work environment that values diversity

What to Expect (Job Responsibilities):

• Deliver trusted, professional, and reliable service to clients while enhancing customer satisfaction and loyalty
• Meet quality and productivity expectations to ensure a positive client experience
• Provide effective and timely resolution of a range of customer inquiries
• Maintain a positive and cooperative tone with customers and coworkers
• Complete ongoing training to stay updated on product, industry, service, and policy changes

What is Required (Qualifications):

• Post-secondary education or high school diploma
• Customer service or financial services experience is a plus
• Outstanding verbal communication skills and strong telephone etiquette
• Ability to thrive in a fast-paced call center environment and manage multiple tasks
• Demonstrated problem resolution skills and effective listening abilities

How to Stand Out (Preferred Qualifications):

• Current SIE, Series 6 or 7, Series 63
• Working knowledge of IRAs and other retirement products

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.