Customer Support Representative

Manulife; Myrtle Point (OR); Remote; USD 50,000 - 65,000; Full time

Job summary

A financial services company in Myrtle Point, Oregon is seeking a customer service representative to provide reliable service, resolve inquiries, and ensure customer satisfaction. Candidates should have a high school diploma or post-secondary education. This position offers competitive salary, remote work options, and a comprehensive benefits package including health coverage and paid time off.

Benefits

Comprehensive benefits package

Flexible remote work arrangement

Generous paid time off program

Qualifications

• Experience in customer service or financial services is a plus.
• Ability to thrive in a fast-paced call center environment.

Responsibilities

• Deliver reliable service to clients ensuring satisfaction.
• Resolve a range of customer inquiries effectively.
• Meet quality and productivity expectations.

Skills

Outstanding verbal communication skills

Strong telephone etiquette

Problem resolution skills

Effective listening skills

Ability to multi-task

Education

Post-secondary education or high school diploma

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $64,250
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement
• Comprehensive benefits package, including health, dental, and retirement savings plans
• Generous paid time off program, including vacation and personal days
• Supportive and inclusive work environment that values diversity

What to Expect (Job Responsibilities):

• Deliver trusted, professional, and reliable service to clients, ensuring customer satisfaction and loyalty
• Meet quality and productivity expectations to provide a positive client experience
• Resolve a range of customer inquiries effectively and in a timely manner
• Maintain a positive and cooperative tone with customers and coworkers
• Complete ongoing training to stay updated on product, industry, and policy changes

What is Required (Qualifications):

• Post-secondary education or high school diploma
• Experience in customer service or financial services is a plus
• Outstanding verbal communication skills and strong telephone etiquette
• Ability to multi-task and thrive in a fast-paced call center environment
• Demonstrated problem resolution and effective listening skills

How to Stand Out (Preferred Qualifications):

• Current SIE, Series 6 or 7, Series 63 licenses
• Working knowledge of IRAs and other retirement products