Customer Support Representative

Manulife; Morris Township (PA); Remote; USD 50,000 - 65,000; Full time

Job summary

A financial services company is seeking a customer service representative who will provide reliable support to clients and financial advisors. This fully remote role offers a salary up to $64,250, a comprehensive benefits package, and opportunities for career advancement. Ideal candidates will have strong communication skills and experience in a fast-paced environment, with preferred qualifications including relevant licenses.

Benefits

Comprehensive benefits package

Generous paid time off

Flexible work environment

Qualifications

• Exceptional verbal communication skills and strong telephone etiquette.
• Experience in Customer Service or Financial Services is a plus.
• Ability to manage multiple tasks in a fast-paced call center environment.

Responsibilities

• Provide trusted and reliable customer service to clients and financial advisors.
• Resolve a range of customer inquiries effectively and in a timely manner.
• Meet productivity and quality expectations to enhance client satisfaction.

Skills

Customer service experience

Verbal communication skills

Problem resolution skills

Telephone etiquette

Education

Post-secondary education or high school diploma

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $64,250
• Opportunity for career advancement and professional growth within a global organization
• Enjoy a fully remote work environment with flexible hours
• Comprehensive benefits package including health, dental, and retirement savings plans
• Generous paid time off program with up to 150 hours of vacation and 11 paid holidays
• Supportive and inclusive workplace culture that values diversity

What to Expect (Job Responsibilities):

• Provide trusted and reliable customer service to clients and financial advisors
• Resolve a range of customer inquiries effectively and in a timely manner
• Meet productivity and quality expectations to enhance client satisfaction
• Collaborate positively with both customers and coworkers, maintaining a cooperative tone
• Complete ongoing training to stay updated on product, industry, and policy changes

What is Required (Qualifications):

• Post-secondary education or high school diploma
• Experience in Customer Service or Financial Services is a plus
• Exceptional verbal communication skills and strong telephone etiquette
• Ability to manage multiple tasks in a fast-paced call center environment
• Demonstrated problem resolution and effective listening skills

How to Stand Out (Preferred Qualifications):

• Current SIE, Series 6 or 7, Series 63 licenses
• Working knowledge of IRAs and other retirement products