Customer Support Representative

Manulife; Missouri; Remote; USD 54,000 - 65,000; Full time

Job summary

A leading financial services company is seeking a customer service representative in Missouri. This role involves delivering exceptional client service, managing inquiries, and ensuring customer satisfaction. Candidates should have strong communication skills and experience, and the position offers a salary of up to $64,250 with benefits like remote work flexibility and generous paid time off.

Benefits

Comprehensive benefits package

Generous paid time off program

Opportunity for career advancement

Qualifications

• Experience in customer service or financial services is preferred.
• Must manage multiple tasks effectively.
• Continuous training to stay updated on relevant policies and products.

Responsibilities

• Deliver trusted and reliable service to clients.
• Resolve customer inquiries effectively and timely.
• Meet quality and productivity expectations.
• Achieve first-call resolution for customer issues.

Skills

Outstanding verbal communication skills

Strong telephone etiquette

Demonstrated problem resolution skills

Effective listening skills

Ability to thrive in a fast-paced environment

Education

Post-secondary education or high school diploma

Job description

Overview

Employer Industry: Financial Services

Why consider this job opportunity

• Salary up to $64,250
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement
• Comprehensive benefits package including health, dental, mental health, and retirement savings plans
• Generous paid time off program with up to 11 holidays and 150 hours of vacation
• Supportive and inclusive work environment that values diversity

What to Expect

• Deliver trusted, professional, and reliable service to clients and build customer satisfaction and loyalty
• Provide effective and timely resolution of a range of customer inquiries
• Meet quality and productivity expectations to ensure a positive client experience
• Strive for first-call resolution of customer issues and translate scenarios requiring problem resolution into positive service experiences
• Complete ongoing training to stay updated on product, industry, service, and policy changes

What is Required

• Post-secondary education or high school diploma
• Customer service or financial services experience
• Outstanding verbal communication skills and strong telephone etiquette
• Demonstrated problem resolution skills and effective listening skills
• Ability to thrive in a fast-paced call center environment and manage multiple tasks

How to Stand Out (Preferred Qualifications)

• Current SIE, Series 6 or 7, Series 63
• Working knowledge of IRAs and other retirement products

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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