Customer Support Representative

Manulife; Mississippi; Remote; USD 54,000 - 65,000; Full time

Job summary

A financial services company is seeking a customer service representative to deliver reliable service and build client satisfaction. This role offers a salary up to $64,250 and comprehensive benefits, including health and retirement plans. The ideal candidate will possess strong communication skills and thrive in a fast-paced environment. Remote work is available within the U.S., making it easier to balance work and life commitments.

Benefits

Comprehensive benefits package

Generous paid time off

Opportunity for career advancement

Qualifications

• Customer service or financial services experience is a plus.
• Ability to thrive in a fast-paced call center environment and manage multiple tasks.

Responsibilities

• Deliver trusted, professional, and reliable service to clients.
• Meet quality and productivity expectations for a positive client experience.
• Provide effective resolution of a range of customer inquiries.

Skills

Outstanding verbal communication skills

Strong telephone etiquette

Problem resolution skills

Effective listening abilities

Education

Post-secondary education or high school diploma

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $64,250
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the U.S.
• Comprehensive benefits package including health, dental, and retirement savings plans
• Generous paid time off program including up to 11 paid holidays and 150 hours of vacation
• Supportive and inclusive work environment that values diversity and well-being

What to Expect (Job Responsibilities)

• Deliver trusted, professional, and reliable service to clients and build customer satisfaction and loyalty
• Meet quality and productivity expectations to ensure a positive client experience
• Provide effective and timely resolution of a range of customer inquiries
• Strive for first-call resolution of customer issues and translate scenarios requiring problem resolution into positive service experiences
• Complete ongoing training to stay current with product, industry, service, and policy changes

What is Required (Qualifications)

• Post-secondary education or high school diploma
• Customer service or financial services experience is a plus
• Outstanding verbal communication skills and strong telephone etiquette
• Ability to thrive in a fast-paced call center environment and manage multiple tasks
• Demonstrated problem resolution skills and effective listening abilities

How to Stand Out (Preferred Qualifications)

• Current SIE, Series 6 or 7, Series 63 certifications
• Working knowledge of IRAs and other retirement products

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