Customer Support Representative

Water Treatment Equipment Co; Hilton Head Island (SC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Medical insurance

Job summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. This role requires collaborative scheduling with service and operations teams, effective problem-solving, and a focus on providing excellent

Qualifications

• High school diploma or GED required.
• Minimum of two years in customer service.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services or maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Time management

Project management

Communication

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Benefits:

• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

Benefits/Perks

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Medical insurance
• Dental insurance
• Vision insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

About Culligan

As the world’s leading water experts, we are dedicated to delivering high‑quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state‑of‑the‑art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole‑house filtration systems.

Compensation: $17.00 - $20.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.