Customer Support Representative

Manulife; Arkansas City (KS); Remote; USD 38,000 - 65,000; Full time

Job summary

A financial services company is seeking candidates for a customer service role, offering remote work opportunities within the U.S. The ideal candidate will have strong communication skills and experience in customer service. This position includes comprehensive benefits and competitive salary ranging from $38,550 to $64,250. Candidates should be capable of managing multiple tasks in a fast-paced environment.

Benefits

Comprehensive benefits package

Generous paid time off

Opportunity to participate in incentive programs

Qualifications

• Experience in customer service or financial services is a plus.
• Ability to thrive in a fast-paced call center environment and manage multiple tasks.
• Demonstrated problem resolution skills and effective listening abilities.

Responsibilities

• Deliver trusted, professional, and reliable service to clients.
• Meet quality and productivity expectations to ensure client satisfaction.
• Provide effective and timely resolution of customer inquiries.

Skills

Outstanding verbal communication skills

Strong telephone etiquette

Problem resolution skills

Education

Post-secondary education or high school diploma

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary range expected to be between $38,550.00 USD - $64,250.00 USD
• Opportunity to participate in incentive programs and earn compensation tied to business and individual performance
• Comprehensive benefits package, including health, dental, mental health, and retirement savings plans
• Generous paid time off program, including up to 11 paid holidays and 150 hours of vacation annually
• Support for professional growth and a flexible work environment
• Work remotely from anywhere within the U.S.

What to Expect (Job Responsibilities):

• Deliver trusted, professional, and reliable service to clients, enhancing customer satisfaction and loyalty
• Meet quality and productivity expectations to ensure a positive client experience
• Provide effective and timely resolution of various customer inquiries
• Maintain a positive and cooperative tone in interactions with customers and coworkers
• Complete ongoing training to stay updated on product, industry, service, and policy changes

What is Required (Qualifications):

• Post-secondary education or high school diploma
• Experience in customer service or financial services is a plus
• Outstanding verbal communication skills and strong telephone etiquette
• Ability to thrive in a fast-paced call center environment and manage multiple tasks
• Demonstrated problem resolution skills and effective listening abilities

How to Stand Out (Preferred Qualifications):

• Current SIE, Series 6 or 7, Series 63 licenses
• Working knowledge of IRAs and other retirement products

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