Customer Support Representative

Davita Inc.; Albuquerque (NM); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading educational software firm is seeking Tier I Customer Service Representatives to work remotely. The role involves answering calls, chats, and emails, handling customer inquiries, and technical troubleshooting. Applicant requirements include 2+ years of experience in a call center setting and strong multitasking capabilities with computer programs.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• 2+ years of customer service experience in a call center.
• Experience handling multiple chats in a call center is a plus.
• Ability to navigate 4+ computer programs concurrently.

Responsibilities

• Answer incoming calls, chats, and emails.
• Handle basic customer service inquiries and minor troubleshooting.
• Reset log-ins and complete sales of additional products.

Skills

Customer Service Experience

Tech Savvy

Job description

*Description*

* In order to help teachers and educational administrators worldwide, we are seeking Tier I Customer Service and help Representatives.
* The agents will work remotely from home to answer incoming calls, chats, and emails for an educational software firm that specializes in K-6 programs.
* Basic customer service inquiries and minor troubleshooting will be handled by Tier I customer support agents.
* Resetting log-ins, responding to inquiries, completing the sale of an extra product, and other general inquiries are some examples of the types of calls.
*Additional Skills & Qualifications*

* 2+ years of customer service experience in a call center setting
* Experience working multiple chats in call center is a plus
* Tech Savvy - Must be able to navigate 4+ computer programs at once and comfortable toggling to different screens
*Pay and Benefits*
The pay range for this position is $16.00 - $17.80/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 18, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.