Customer Support Rep I

B. Braun Melsungen AG; Allentown (Lehigh County); Hybrid; USD 36,000 - 56,000; Full time

Job summary

B. Braun Medical Inc. in Allentown, PA is seeking a Customer Support Representative I to join our hybrid sales support team. You will enter orders, answer inquiries, and coordinate with manufacturing and the warehouse to ensure deliveries proceed smoothly.

Using SAP, you will track orders, resolve issues, and communicate between sales representatives and production. This role requires a high school diploma and at least 2 years of related experience, plus reliable on-site attendance.

Qualifications

• High school diploma/G.E.D or equivalent required; Associate's or technical degree preferred.
• 2+ years related experience required.
• Regular and predictable on-site attendance

Responsibilities

• Enters orders placed by customers, answers and researches customer inquiries, tracks orders through SAP, and communicates problems/information between sales reps, manufacturing, and customer.
• Generates deliveries and coordinates with the warehouse on shipments as large orders need palletizing and planning.
• Interacts with external and internal customers to provide information in response to inquiries about products and services.
• Manages more complex territories.
• May solicit sale of new products.

Skills

Call Center experience

SAP knowledge

Customer service

Education

High school diploma/G.E.D

Associate's or technical degree preferred

Job description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Customer Support Rep I

Company: B. BRAUN MEDICAL (US) INC

Job Posting Location: Allentown (861 Marcon), Pennsylvania, United States

Functional Area: Sales

Working Model: Hybrid

Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday

Shift: 5X8

Relocation Available: No

Requisition ID: 13648

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary:

• Enters orders placed by customers, answer/research customer inquiries, track orders through SAP, communicate problems/information between sales representatives, manufacturing personnel and customer. Extremely important as the majority of our products are made to order and are not stocked in finished goods inventory.
• Generates deliveries and coordinate with the warehouse on shipments as large orders need to be palletized and planned accordingly.
• Interacts with external and internal customers to provide information in response to inquiries about products and services.
• Manages the more complex territories.
• May solicit sale of new products.

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

General:

It shall be the duty of every employee while at work to take a reasonable care for safety and health of himself/herself and other persons.

Expertise: Knowledge & Skills

• Please refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time.
• Assignments are routine and repetitious in nature. Work performed within narrowly defined parameters. Follows established procedures and guidelines.
• Works under direct supervision and from detailed verbal and/or written instructions. Uses established procedures to accomplish assigned task.
• May require some limited judgement in resolving problems.
• Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors.
• Call Center expereince is a plus.

Expertise: Qualifications - Experience/Training/Education/Etc

Required:

• High school diploma/G.E.D or equivalent required, Associate's or technical degree preferred.
• 2+ years related experience required.
• Regular and predictable on-site attendance

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com .

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.