Customer Support Regional Specialist

Munters; Minnesota; Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Regional Support Specialist for Agriculture Solutions. This remote role involves delivering exceptional customer service, addressing inquiries, and collaborating with various teams to enhance the customer experience. The ideal candidate will have a background in agriculture, strong communication skills, and the ability to adapt strategies to regional needs. With travel up to 50% required, this position offers a unique opportunity to engage with clients across multiple states while contributing to sustainable climate solutions. Join a company that values innovation and sustainability in its mission to improve energy efficiency and customer satisfaction.

Benefits

Competitive Salary

Comprehensive Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Schedule

Generous Vacation

401(k) with Employer Matching

Professional Development Opportunities

Company-Sponsored Social Events

Advanced Tools and Resources

Qualifications

• 3-5+ years in customer support with a focus on regional or specialized roles.
• Experience in the agricultural sector is essential for this position.

Responsibilities

• Deliver high-quality customer service and resolve inquiries promptly.
• Conduct analysis of customer service trends and implement improvements.

Skills

Customer Support

Communication Skills

Problem-Solving

Cultural Sensitivity

Data Networking Management

Spanish Language Proficiency

Education

Bachelor’s Degree in Electrical Engineering

Bachelor’s Degree in Computer Science

Equivalent Experience

Tools

Zendesk CRM

Job description

Regional Support Specialist – Agriculture Solutions

Regional Support Specialist – Agriculture Solutions

Apply locations Remote - Minnesota, Remote - Iowa, Remote - Indiana, Remote - Nebraska, Remote - Missouri

Time type: Full time

Posted on: Posted Yesterday

Time left to apply: End Date: May 11, 2025 (28 days left to apply)

Job requisition id: R06315

About Us

Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient, and sustainable solutions for customers in industries where controlling indoor humidity, temperature, and energy efficiency is mission-critical.

Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact.

Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on cultivating an engaging and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on.

We are looking for a Regional Support Specialist – Agriculture Solutions to support our controls division in the Business Area, FoodTech. This role will be responsible for delivering high-quality customer service to clients within a designated region. This position entails responding to customer inquiries, resolving issues, and collaborating closely with other departments and headquarters to ensure customer satisfaction.

The Specialist will also conduct analysis of regional customer service trends, provide recommendations for enhancement, and assist in implementing strategies to improve the customer experience.

This is a remote position with travel up to 50% within the designated region to customer sites and farms.

This position requires experience in the agricultural or farming sector in roles such as Project Manager, Customer Solution Specialist, Regional Support Specialist, or a similar position.

Key Responsibilities:

Customer Interaction

• Handle dealers and customer inquiries via Zendesk CRM as the main tool and, if needed, via phone, email, and chat promptly and professionally.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, and providing the best solution.
• Follow up with customers to ensure issues are resolved and they are satisfied with the resolution.
• Escalate unresolved issues to higher management or the HQ department as needed.

Regional Focus

• Understand the unique needs and challenges of customers in the assigned region.
• Adapt customer support strategies and communication styles to align with regional cultural and linguistic differences.
• Monitor and report on regional customer service metrics and trends.

Collaboration

• Work closely with regional sales, marketing, and technical teams to ensure a cohesive approach to customer service.
• Collaborate with the global customer support team to share best practices and align on company-wide customer support standards.
• Participate in cross-functional meetings to discuss dealers and customer feedback and improvement strategies.

Documentation and Reporting

• Maintain accurate records of customer interactions and issue resolutions in the company’s CRM system.
• Generate regular reports on regional customer service activities, highlighting key performance indicators (KPIs) and challenges.
• Provide feedback to management on potential improvements to products, services, or customer support processes.

Continuous Improvement

• Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
• Identify opportunities to improve customer support processes and contribute to the development of new strategies and tools.
• Take part in recurring training sessions to improve skills in customer service and regional insights.

Qualifications / Requirements:

• 3–5+ years of experience in customer support in a regional or specialized role.
• Proficient communication abilities in both written and spoken forms.
• Proficient problem-solving abilities and high attention to detail.
• Experience with CRM software and customer service tools.
• Ability to work effectively on their own and as part of a team.
• Cultural sensitivity and experience working with diverse customer bases.
• Proficiency in Data Networking Management is a plus.
• Ability to travel required up to 50%.

Skills & Education

• Bachelor’s degree in electrical engineering, computer science, or a related field, or equivalent experience.
• Experience in the farming/agricultural industry.
• Knowledge of regional market trends and customer behavior.
• Ability to manage multiple tasks and prioritize effectively in a shifting environment.
• Proficiency in Spanish language is a plus.

Working Conditions & Physical Requirements:

• This position requires up to 50% travel within the Midwest US region.
• Flexible working hours may be necessary to accommodate different time zones.
• While this role is primarily sedentary, it does require occasional physical work, including but not limited to: standing for long periods, climbing stairs/ladders, walking, squatting, kneeling, overhead reaching, and bending, in a farm/agricultural setting.
• Reports to: Regional Customer Support Manager or Director of Customer Support

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance plans
• Flexible work schedule
• Generous vacation and paid time off
• 401(k) retirement savings plan with employer matching
• Professional development opportunities, including tuition reimbursement and conference attendance
• Company-sponsored social events and team-building activities
• Advanced tools and resources available to enhance your work experience

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All offers are contingent on a pre-employment drug test and background check, as applicable for the position.