Customer Support (Regional Lang. Hindi,English,Kannada,Malayalam)

TechPerspect; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in IoT-based solutions is seeking a Customer Support Executive to engage with customers effectively through various communication channels. Successful candidates will have excellent communication skills and a service-oriented mindset. The role involves everyday resolution of customer queries while maintaining high satisfaction scores. The company offers a dynamic work environment with an emphasis on team collaboration and process improvement.

Qualifications

• Fluency in English, Hindi, Malayalam, and Kannada required.
• Graduate or Undergraduate candidates can apply.

Responsibilities

• Answering and resolving customer queries via calls and email.
• Following standard operating procedures when communicating with customers.
• Handling customer escalations effectively.

Skills

Excellent written and oral communication skills

Service-oriented mindset

Enthusiastic and self-motivated

Good comprehension skills

Team player with a positive attitude

Education

Graduate or Undergraduate

Job description

Profile: Customer Support Executive (Malayalam & Kannada)

Location: Remote

Shift: Voice process with rotational shifts

Working Days: 6 days with 1 day off

Laptop/Desktop (minimum with Windows 11) and Wi-Fi/Broadband with minimum speed of 40MBPS are required.

Qualification: Graduate or Undergraduate candidates can apply.

Mandatory languages: English, Hindi, Malayalam, and Kannada.

Additional languages (optional): Tamil and Telugu.

Salary: As per industry standards.

About the Company:

TechPerspect Software Private Limited, based in Noida, Delhi NCR, specializes in IoT-based eMobility solutions. Our platform, ElectreeFi, offers various components for businesses and end customers, with extensive work in the Electric Vehicle domain in India.

Process: Domestic

About the Role:

The role involves effectively resolving customer queries or complaints with high satisfaction scores and minimal handling time.

Role Proficiencies:

• Excellent written and oral communication skills
• Service-oriented mindset
• Enthusiastic and self-motivated
• Ability to work in a dynamic environment
• Good comprehension skills
• Team player with a positive attitude

Job Responsibilities:

• Answering and resolving customer queries via calls and email
• Following standard operating procedures when communicating with customers
• Owning the customer experience as the single point of contact
• Handling customer escalations effectively
• Supporting customers through various communication channels
• Understanding customer issues and providing the best resolution
• Troubleshooting and escalating unresolved issues
• Prioritizing and managing service requests and incidents
• Providing relevant information for troubleshooting and clarification
• Identifying opportunities for process improvement
• Documenting and improving technical support processes
• Providing emergency support as needed