Customer Support Professional

Nichols College; Dudley (MA); Remote; USD 60,000 - 80,000; Part time

Job summary

A private educational institution is seeking a Customer Support Professional to join their remote team. This role entails providing meaningful customer support from home, answering calls, and ensuring customer satisfaction. Candidates should have a high school diploma and strong communication skills. Flexible scheduling and competitive pay of $12–$15/hour are offered.

Benefits

Flexible scheduling

Performance-based raises

Supportive virtual team environment

Qualifications

• Must have a quiet, organized workspace with reliable internet.
• Willingness to work flexible hours, including evenings and weekends.
• 16 GB RAM minimum required and a wired internet connection.

Responsibilities

• Answer inbound calls and place follow-up outbound calls.
• Assist customers with questions, concerns, and general support.
• Accurately enter customer information into our system.

Skills

Strong communication skills (verbal and written)

Basic computer skills (Microsoft Office proficiency)

Education

High school diploma or GED

Job description

and the job listing Expires on November 1, 2025

Looking for flexibility and a role that fits your lifestyle? Join our remote team as a Customer Support Professional and provide meaningful support to customers, all from the comfort of your home. Whether you’re balancing family, school, or simply tired of the daily commute, this opportunity offers both freedom and stability.

What You’ll Do

• Answer inbound calls and place follow-up outbound calls
• Assist customers with questions, concerns, and general support
• Accurately enter customer information into our system
• Provide professional follow-up to ensure satisfaction
• Meet and exceed performance goals with opportunities for growth

What Makes You a Great Fit

• High school diploma or GED
• Strong communication skills (verbal and written)
• Quiet, organized workspace with reliable internet
• Basic computer skills (Microsoft Office proficiency preferred)
• Willingness to work flexible hours, including evenings and weekends
• Technical Requirements (some can be completed after hire)
• 16 GB RAM minimum
• Dual monitors (recommended but not required to apply)
• USB noise-canceling headset (recommended but not required to apply)
• Wired internet connection (recommended but not required to apply)

Why You’ll Love This Opportunity

• Flexible scheduling that fits your life
• Competitive starting pay: $12–$15/hour
• Performance-based raises and advancement opportunities
• Supportive, positive virtual team environment