Customer Support Operations Manager

Trident Consulting; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading staffing company is seeking a Customer Support Operations Manager in Tempe, AZ. The role involves managing the Merchant Sentiment Operations team, fostering collaboration, and developing team talent. The ideal candidate will have over 2 years of people leadership experience and familiarity with Salesforce, JIRA, and Workday. This is a contract position that requires onsite presence in the Tempe office.

Qualifications

• At least 2 years of people leadership experience.
• Proven ability to thrive in a fast-paced environment.
• Passion for developing teams to meet a high talent bar.

Responsibilities

• Oversee the day-to-day operations of the Merchant Sentiment team.
• Foster team collaboration and problem-solving.
• Conduct in-person meetings with team and partners.

Skills

People leadership

Fast-paced environment adaptability

Team development

Salesforce familiarity

JIRA familiarity

Workday familiarity

Tools

Excel

Google Sheets

Job description

Overview

Trident Consulting is seeking a Customer Support Operations Manager for one of our clients in Tempe, AZ.

Location: Tempe, AZ – Onsite. Mode: Contract - W2 - Direct Client.

Responsibilities

• As a Manager on the Merchant Sentiment Operations team, oversee the day-to-day operations and long-term success of the Merchant Sentiment team.
• Foster team collaboration, employee development, and problem-solving.
• Be physically present in the Tempe office to facilitate in-person 1:1 meetings, connect with cross-functional partners, and nurture a collaborative team environment.

Must-Haves

• At least 2 years of people leadership experience
• Ability to thrive in a fast-paced environment
• Passion for developing teams to meet a high talent bar
• Familiarity with Salesforce, JIRA, and Workday systems

Nice-to-Have

• Proficiency in Excel / Google Sheets

About Trident

Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.

Some of our recent awards include

• 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America
• 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Customer Service, Information Technology, and Business Development
• Industries: Transportation, Logistics, Supply Chain and Storage

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