Customer Support & Onboarding Specialist

Swooped; United States; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO for full-time employees

Cell phone stipend

Home-office allowance

Company laptop

Job summary

Swooped is seeking a Customer Support Associate to help ensure service levels are met while collaborating with the operations team to onboard properties and customers onto the platform. You will resolve inquiries, support ongoing operational needs, and contribute to process improvements.

The role requires experience in startup-like environments, fluency in written English, and the ability to handle high-volume email support with tools such as Front, Zendesk, and Intercom.

Qualifications

• Experience in customer support for software companies, startup or fast-paced environments.
• Comfortable using AI in daily work.
• Experience in high-volume email-based support.
• Strong understanding of customer support tools (Front, Zendesk, Intercom).
• Able to learn and integrate new systems quickly.
• Reliable, self-driven with strong work ethic.
• Fluent written English with clear communication.
• Flexible schedules including weekends/nights.

Responsibilities

• Provide high-quality support to ensure SLAs are met.
• Assist operations with onboarding new properties/customers to the platform.
• Help maintain smooth operations across properties; suggest improvements.
• Identify issues and escalate when appropriate.
• Enforce parking rules or coordinate towing when needed.
• Work independently to resolve inquiries and support ongoing needs.

Skills

Customer support

Email support

English proficiency

Self-starter

Multitasking

Independent work

Schedule flexibility

Technical aptitude

Tools

Front

Zendesk

Intercom

Job description

Swooped is seeking a Customer Support Associate to help ensure service levels are met while collaborating with the operations team to onboard properties and customers onto the platform. You will resolve inquiries, support ongoing operational needs, and contribute to process improvements.

The role requires experience in startup-like environments, fluency in written English, and the ability to handle high-volume email support with tools such as Front, Zendesk, and Intercom.