Customer Support & Onboarding Specialist

Jane; United States; Remote; USD 46,000 - 53,000; Full time

Job summary

Jane is a practice management platform used by thousands of health and wellness clinics. Our Support team isn’t like most; they play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of Jane.

If you thrive in a fast-learning environment, take pride in doing excellent work, and want to be part of something that’s truly making a difference in the world, this could be the place for you.

Qualifications

• Customer support experience in a fast-paced environment.
• Excellent communication across phone, chat, and video.
• Willingness to grow into specialized roles.

Responsibilities

• Lead product demos and onboarding calls.
• Provide real-time support and troubleshooting across channels.
• Adapt communication to meet diverse clinic needs.

Skills

Customer support

Communication skills

Live video calls

Problem solving

Adaptability

Job description

Jane is a practice management platform used by thousands of health and wellness clinics. Our Support team isn’t like most; they play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of Jane.

If you thrive in a fast-learning environment, take pride in doing excellent work, and want to be part of something that’s truly making a difference in the world, this could be the place for you.